Administrative Assistant (Per Diem) na JCCA

Position Summary:

The Temporary Administrative Assistant plays a key role in supporting client intake and registration for JCCA's mental health clinics. This individual is responsible for gathering demographic, financial, and clinical information for new clients and accurately entering this information into the electronic health record (EHR). This temporary, part-time position provides coverage while a staff member is on leave. The assistant will be based onsite at the Brooklyn clinic and will also assist with administrative tasks for the Bronx clinic.

Job Duties:

• Verify insurance eligibility for new and existing clients using payer portals and clearinghouse tools.
• Obtain necessary authorizations or referrals from insurance providers, when required.
• Identify and communicate client financial responsibilities (e.g., co-pay, deductible) prior to intake.
• Review and process incoming referrals for accuracy and completeness.
• Confirm referral details with clients and consult clinical leadership as needed.
• Track and document referral sources and client service eligibility.
• Schedule and confirm psychiatric appointments, ensuring clear communication with clients.
• Maintain accurate and timely appointment records in the EHR system.
• Set up new client accounts in the EHR based on clinic location and program specifications.
• Provide general clerical support to the Program Director and clinic team, including handling confidential matters with discretion.

• Participate in team meetings, program meetings, and supervision sessions.

   

Qualifications:

• High school diploma or equivalent required.
• Minimum of 1 year of experience in a client-facing or customer service role.
• Bilingual candidates are strongly encouraged to apply.

• Experience working with an electronic health record system (EHR) preferred, not required.

   

Knowledge, Skills & Abilities:

• Strong written and verbal communication skills.
• High attention to detail and excellent organizational abilities.
• Ability to adapt to changing needs and priorities in a fast-paced environment.

• A solution-focused, proactive approach to problem-solving.