General Manager I na Stock Transportation
Stock Transportation · Scarborough, Canadá · Onsite
- Senior
- Escritório em Scarborough
- Delivers overall performance and results for the CSC.
- Collaborates with company leaders to understand overall business goals and creates a CSC operating plan to support these objectives.
- Ensures the CSC is a “customer-centric” team that is focused on building strong and effective partnerships
- Develops CSC plans and priorities to address resource and operational challenges as guided by the Regional Manager and company standard operating procedures and policies.
- Communicates company values, strategies and objectives in an effort to share information and while encouraging feedback and input.
- Review budgets and develop the annual operating plan business review.
- Develop short and long-range business plans to increase incremental business, revenues and margins.
- Directs, coaches and develops CSC staff including: Operations Supervisor, Dispatcher, Router, Office Administrator, Driver, Maintenance, Charter Coordinator and Safety Supervisor to obtain the required skills and abilities to act independently in their job assignments.
- Builds company image by collaborating with customers, government, community organizations, and employees while demonstrating strong and ethical business practices.
- Creates a culture of safety while providing a high quality of service.
- Identifies key safety issues affecting the safety of passengers and employees and takes corrective action to resolve these concerns
- Meets regularly with school board administrators to review service quality and performance.
- Enhances and builds on current customer relationships to ensure customer retention.
- Works with Regional Vice President and Marketing & Sales department in gathering data and assisting in the sales process in pursuit of new business.
- Bachelor’s degree in business administration, management or related field or 10-12 years of comparable experience; MBA preferred
- At least 3 years of supervisory experience and P&L oversight
- Proven ability to meet service delivery expectations including customer and safety
- Bi-lingual abilities a plus
- Knowledge of risk assessment to resolve customer issues which do not expose the Company to unnecessary risk.
- Knowledge of the companies, service promise, services, capabilities, policies, procedures and practices to effectively manage CSC personnel.
- Knowledge of customer service best practices to build strong customer relationships
- Knowledge of contract administration principles and practices to develop contractual agreements and/or Requests for Proposal documents.
- Knowledge of leadership and management practices and techniques