Outreach Specialist - Navajo Programs na Axiom Care

Description

Job Summary 

At Axiom Care, we believe in meeting people where they are—and that starts with how we show up in our communities. As an Outreach Specialist, you’ll play a vital role in expanding access to care for individuals in need of detox, residential treatment, or observation services by serving as a responsive, knowledgeable, and compassionate connection point for our referral partners across Arizona.

This role is ideal for someone with behavioral health experience who thrives in a fast-paced, mobile environment. You’ll serve as the face of Axiom Care to hospitals, case managers, justice-involved systems, and outpatient providers—helping people move into care quickly and smoothly. The position is based in Phoenix, AZ and primarily field-based with a focus on Axiom Care’s programs in partnership with the Navajo Nation, and requires evening, weekend, and flexible availability to support community needs.

Yideeska´adi Hózho´o´jí Center (YHC) is a Navajo Nation-owned residential substance use treatment facility in Phoenix dedicated to serving members of the Navajo Nation with culturally appropriate and effective whole-person care. https://navajo-yhc.com/

YHC is operated by Axiom Care in partnership with the Navajo Department of Health (NDOH), the Navajo Division of Behavioral and Mental Health Services (DBMHS).

Duties/Responsibilities

Referral Coordination & Relationship Building

•  Act as a point of contact for incoming referrals and placement coordination
•  Maintain ongoing communication with internal teams to support smooth transitions into care
• Respond to case manager, provider, and referral source requests with professionalism and urgency
• Represent Axiom Care’s full continuum of services, including Detox, RTC, Observation, and select specialty programs (YHC, Veteran Tracks, etc.)
• Outreach & Community Engagement
•  Conduct in-person outreach at hospitals, behavioral health providers, and community sites
• Host and attend in-services, facility tours, and 1:1 meetings to build strong partnerships
• Participate in events, resource fairs, and community forums (including evenings and weekends)
• Provide drop-ins and follow-ups to maintain visibility and trust with key referral partners
• Communication & Documentation
•  Use platforms like Teams, KIPU, and email to track referrals and communicate updates
• Maintain timely and accurate documentation of outreach efforts and case coordination
• Support cross-departmental collaboration by sharing feedback and supporting outreach strategy

Why Join Axiom Care?

Benefits - We take care of our team so you can take care of others. Enjoy medical and dental coverage through Banner|Aetna, vision insurance through EyeMed, a 401(k) with employer match through Principal, tuition reimbursement, generous PTO and sick time, and eight paid holidays—plus added perks like life insurance and wellness benefits.

Requirements

Required Skills/Abilities:

• Strong communication skills, both written and verbal
• Experience presenting to professional audiences (in-services, case management teams, etc.)
• Knowledge of Arizona Medicaid/AHCCCS insurance and behavioral health systems
• Professional presence and comfort working within hospital or provider settings
• Organized, self-directed, and comfortable managing a field-based schedule
• Proficiency in Microsoft Office and familiarity with CRM or EMR platforms
• Education and Experience:
• High school diploma or equivalent required.
• Bachelor’s degree or equivalent experience preferred
• 3–5 years of experience in outreach, admissions, or behavioral health roles required
• Familiarity with justice-involved populations or hospital discharge planning strongly preferred
• Personal or professional experience with substance use/mental health treatment preferred.
• Knowledge of Navajo culture, Navajo treatment system/providers, Navajo language, etc a huge plus.

Work Environment:

• Home office based with frequent travel across the Valley and beyond
• Reliable transportation and flexible schedule required. Axiom care reimburses for mileage at the IRS rate.
• Evening and weekend availability for events, referrals, or urgent follow-up

What You’ll Gain

• A meaningful role in connecting people to care
• The opportunity to help shape Axiom Care’s visibility in Arizona’s behavioral health landscape
• A dynamic, supportive team that values transparency, connection, and results

What You’ll Gain

• A meaningful role in connecting people to care
• The opportunity to help shape Axiom Care’s visibility in Arizona’s behavioral health landscape
• A dynamic, supportive team that values transparency, connection, and results

About Axiom Care

At Axiom Care, we pride ourselves on offering a real path to recovery from addiction to underserved populations such as those with low incomes and the prison re-entry population. We achieve this by offering multiple levels of care along with medical services, evidence-based

professional counseling, case management, housing, employment assistance, and more throughout the Phoenix metro area.

Navajo Nation Preference

• Preference is given to qualified Navajo Nation and Native American Applicants in accordance with Title 15 N.N.C. Chapter 7