Tennis Director na Arch Amenities Group

Job Title: Tennis Director

Department: Residential

Reports to: General Manager

Job Type: Exempt

Arch Amenities Group

Wellness-driven. Hospitality-focused.

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary: 

Do you love leading tennis programs, working with tennis pros and developing tennis players of all ages? If so, this job is perfect for you. The Tennis Director is responsible for managing and growing a dynamic tennis program. This includes organizing instructional and recreational programming, overseeing staff and court operations, providing lessons, maintaining facilities, managing pro shop operations, and driving member engagement. The role requires strong leadership, program development experience, and a passion for tennis and service excellence.

Key Responsibilities:

• Develop and maintain a comprehensive facility operations manual, outlining policies and procedures for all tennis services, administration, and maintenance.
• Report accidents, incidents, and safety concerns to the Facility Manager.
• Prepare and submit monthly client reports and other required paperwork in compliance with company policy.
• Oversee court maintenance, cleanliness, and facility readiness.
• Monitor and maintain inventory of supplies, products, and equipment.
• Write facility-focused content such as articles and press releases as needed.
• Participate in the Manager on Duty (MOD) rotation.
• Attend staff meetings and training to stay current on offerings and safety practices.
• Provide excellent customer service; respond promptly to guest feedback and requests.
• Enforce access policies and ensure the safety and security of members and guests.
• Manage court reservation system to ensure efficient usage.
• Deliver a full range of instructional services including:
  1. Private/semi-private lessons
  2. Performance
  3. Small group sessions
  4. Clinics
  5. Team coaching
  6. Tactics and strategy development
• Plan and execute tennis programs for both adults and juniors.
• Coordinate social and competitive events such as leagues and tournaments.
• Oversee pro shop and retail functions, if applicable.
• Promote facility services and programs to attract new members and retain current ones.
• Keep promotional materials and bulletin boards up to date.
• Complete lesson and sales documentation on time.
• Perform other duties as assigned.

Qualifications:

• Bachelor's degree or equivalent relevant work experience.
• Previous experience as a Tennis Director (or senior tennis leadership role).
• Certified teaching professional (USTA or USPTA certification required).
• Demonstrated experience in developing and managing successful tennis programs.
• Strong playing background and instructional capability.
• Proven ability to lead, supervise, and motivate a team.
• Experience with event planning, budgeting, and financial oversight.
• High-level customer service, communication, and organizational skills.
• Proficient in Microsoft Office and point-of-sale or scheduling software.
• Able to work evenings, weekends, and holidays as needed.
• Physically able to stand for long periods, lift up to 25 lbs, and perform activities such as bending, kneeling, and reaching.
• Professional appearance and demeanor.

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.

Responsibilities:

• Assists in the development of a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the Arch Amenities Group operations template.
• Reports any incidents or accidents to the Facility Manager.
• Assists in developing monthly client reports.
• Submits all paperwork and financial reporting, if applicable, in accordance with Arch Amenities Group policy.
• Assists in facility maintenance, routine preventative maintenance, and repair.
• Helps maintain a monthly inventory of supplies, equipment, and or products.
• Writes articles or press releases for the facility, when applicable.
• Participates in the Manager on Duty (MOD) schedule.
• Understands the use and benefits of services, products, programs, and activities by participating in regularly scheduled staff meetings and training workshops.
• Provides excellent customer service and helps monitor guest feedback through the use of comment cards and other customer care techniques.  Follows up on guest requests and comments.
• Helps ensure facility is accessed only by actual members and/or guests, and that it is safe and secure at all times.   Helps uphold guest rule policy and collects all guest fees.
• Maintains the cleanliness of the courts and surrounding areas by patrolling the courts several times daily.
• Follows the court reservation system to ensure a smooth and even flow of traffic on and off courts.
• Offers all instructional services including private and semi private lessons, small groups, clinics, team coaching, and tactics and strategy.
• Assists in the coordination of all social and competitive events including special tournaments.
• Implements programs for adults and juniors.
• Participates in overseeing all pro shop and retail functions, when applicable.
• Submits all lesson and /or sales forms to the Facility Director and/or corporate office on time.
• Attends staff and facility meetings.
• Promotes the facility and its amenities to potential members when applicable.
• Maintains an attractive, up-to-date bulletin board.
• Other duties as assigned.

Qualifications:

• College degree or comparable work experience
• Previous Tennis Director experience
• Must be an experienced, strong, successful player
• Teaching certifications from USTA or USPTA
• Experience in promoting and implementing a large and varied program of events, classes, and leagues
• Experience with budget development and financial management is also required
• Effective leadership skills and a strong work ethic
• Excellent customer service skills
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Energetic, enthusiastic and motivational
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Able to show initiative and make decisions
• Proficient in appropriate computer skills and office equipment
• Ability to stand for long periods
• Awareness of proper body mechanics to prevent injury
• This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
• The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
• Ability to lift 25 lbs.
• Normal work hours: Varied to include nights, weekends, and holidays

Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.