Loan Servicing Specialist na Haa Yakaawu Financial Corporation

Haa Yakaawu Financial Corporation (HYFC) is seeking a highly organized and detail-oriented Loan Servicing Specialist to support the servicing and portfolio management of our loan programs. This position plays a key role in ensuring payments are processed accurately, escrow accounts are managed timely, delinquencies are addressed in compliance with policy, and the overall health of HYFC’s loan portfolio is monitored and reported.

The Loan Servicing Specialist will work directly with borrowers to provide clear communication regarding payments, escrow, and delinquencies, while supporting HYFC’s mission to create financial opportunities for tribal citizens and Southeast Alaska communities.

II. Authority:

The Loan Servicing Specialist reports directly to the Lending and Operations Manager

III. Duties and Responsibilities:

• Loan File & System Management
  1. Maintain organized electronic and physical loan files.
  2. Enter and update borrower information, loan terms, and schedules in servicing software.
  3. Transition files into the Closed Loan folder upon funding.
• Payment Processing & Reconciliation
  1. Process borrower payments daily (ACH via portal, debit via portal, check, or money order).
  2. Apply payments in order: late fees, escrow, interest, then principal.
  3. Generate daily reconciliation reports and submit to Manager by 3:00 PM.
  4. Prepare ACH batches, submit to THRHA designated accountant, and update ACH worksheet.
• Escrow Administration
  1. Manage escrow accounts for taxes and insurance.
  2. Disburse escrow funds before due dates.
  3. Conduct annual escrow analysis by October 15, adjusting payments as required and notifying borrowers with a minimum 45 days’ notice.
• Borrower Communications & Disclosures
  1. Respond to borrower inquiries about loan balances, escrow, and delinquency status.
  2. Collect and monitor required borrower disclosures (insurance proof, financial statements, progress updates).
  3. Follow up within 5 days of missed deadlines and escalate non-response as a technical default.
• Delinquency & Collections
  1. Monitor accounts daily and apply delinquency protocols: reminders, notices, demand letters, counseling, and escalation at 15, 30, 45, 60, 90, 120, and 180 days.
  2. Coordinate financial counseling sessions with borrowers experiencing delinquency.
  3. Maintain a detailed collections log documenting all borrower contacts and actions.
• Portfolio Monitoring & Reporting
  1. Update borrower risk ratings per monitoring schedule (annual, semi-annual, quarterly, or monthly based on status).
  2. Assist in preparing monthly Loan Reports and quarterly Portfolio Reviews.
  3. Support Board-level reports on portfolio performance, delinquencies, and CECL adjustments.
• Compliance & Internal Controls
  1. Maintain strict confidentiality of borrower information.
  2. Adhere to BSA/AML and Red Flags protocols when processing transactions.
  3. Retain servicing records for at least 5 years after payoff or charge-off.  
  4. Support audits by maintaining accurate, accessible servicing records.
• Assist other HYFC staff with special projects.
• As necessary, travel to southeast communities

IV. Required Knowledge, Abilities and Skills:

• Knowledge of loan servicing processes, escrow administration, and delinquency management.
• Strong customer service and communication skills, especially when working with borrowers in hardship.
• Ability to perform reconciliations, escrow analyses, and portfolio reporting accurately.
• Proficiency with loan servicing software, ACH systems, and spreadsheets.
• Strong attention to detail and organizational skills.
• Familiarity with CECL and loan risk rating systems preferred.
• While performing the duties of this job, the employee is regularly required to:
  1. Talk or hear;   
  2. Sit for extended period; 
  3. Stand;  
  4. Walk;  
  5. Use of hands to finger, handle, or feel
  6. Hear sounds and recognize differences
  7. See differences between colors, shades, brightness
  8. While looking forward, recognize depth and distance and see objects or movements that off to side. 
  9. Lift up to 40 pounds (files, copy paper, maintenance materials) 

V. Minimum Qualifications:

• High school diploma or equivalent.
• Preferred: At least 1 year of experience in loan servicing, collections, mortgage servicing, or financial administration.  
• Experience with escrow, ACH processing, or portfolio management a plus.
• Knowledge of Native CDFI programs or housing/mortgage lending preferred.
• Valid driver’s license

VI. Grade Level:

Grade 12

Non-exempt

VII. Benefits:

Join a rewarding, fast-paced work environment with competitive compensation and excellent benefits including:

• Starting pay at $20.97 per hour.
• 13 paid holidays annually.
• Paid time off.
• Comprehensive health, dental, vision, life insurance.
• Flexible spending and dependent care accounts.
• State of Alaska Public Employees Retirement
• Voluntary supplemental insurance and retirement options.
• Employees assistance program and tuition reimbursement.