Associate Specialist (Public Services) I: Youth Services na Library
Library · Ogden, Estados Unidos Da América · Onsite
- Professional
- Escritório em Ogden
JOB OVERVIEW:
As a member of the Library’s supervisory team, under the supervision of the branch manager, this employee provides leadership in the performance of front-line customer service to children and their caregivers in person, over the telephone, and online. This employee provides ready reference, referral, and readers’ advisory service, develops and presents educational programs and classes including summer reading programs, Discovery Time, after-school programs, board game and video game activities, technology classes, and other events supporting literacy learning for youth and their families; sets up meeting venues; provides technology instruction; performs support-level collection development tasks; and promotes the Library at outreach events.
ESSENTIAL FUNCTIONS:
Work regularly at the youth services desk, providing ready reference, readers’ advisory, and referrals to youth and their caregivers in person, over the telephone, and online; will work at a variety of other service points in the building as necessary for coverage and cross-training
Instruct youth in the use of technology resources
Develop and present diverse and enriching activities, events, and classes for children, teens, families, and caregivers that support trans literacy and lifelong learning
Collaborate with librarians in planning, promoting, and providing Library tours and outreach services for local schools, preschools, daycares, and community agencies
Actively promote Library resources, programs, and services during patron interactions
Coordinate workflow and completion of daily tasks at youth services desk
Preserve safety, appearance, and condition of Library facilities and property
Any one position may not include all of the duties listed, nor do the listed examples include all duties which may be found in positions of this class. Applicants must be prepared to demonstrate the ability to perform the essential functions of the job with or without reasonable accommodation.
SUPERVISORY RESPONSIBILITIES:
Coordinate training, supervise workflow responsibilities, and verify performance results to facilitate a competent workforce made up of support employees to achieve and deliver superior library service
EDUCATION/EXPERIENCE:
Education: Bachelor’s degree from an accredited university or an equivalent combination of education and experience that provides the required knowledge and abilities for the position
Experience: At least three years’ experience working with youth in a teaching environment
KNOWLEDGE, SKILLS, AND ABILITIES (KSA):
Knowledge of: Knowledge of developmentally appropriate literacy skills for older children and teens and the ability to apply this knowledge in the context of a learning environment with emphasis on science, technology, engineering, arts, math (STEAM). Knowledge of current and classic literature, including authors, genres, and awards, for children and teens and an ability to reinforce the Library’s commitment to the promotion of books, reading, and trans literacy through programming and readers’ advisory. A general understanding of the stages of childhood and adolescent development, as well as early literacy concepts. An understanding of the Library’s role in meeting the information/learning needs of all youth, including those with special needs and from diverse backgrounds. Understanding of the relationships and responsibilities of Library divisions and buildings. Understanding of Library mission and roles, and the general role of public libraries within a community.
Skills and Abilities to: Engage with high-risk populations. Preference given for fluency in more than one language. Excellent customer service skills. Strong organizational, planning, and project oversight skills, including the ability to perform multiple projects or tasks with frequent interruption. Ability to present books, music, and fingerplays to groups of young children and their caregivers in a formal teaching environment while facilitating conceptual skill development. Ability to understand and apply customer service strategies to encourage Library use, establish a welcoming atmosphere, and maintain a safe and comfortable environment for all youth and their caregivers. General proficiency with standard software used in business applications such as Microsoft products, especially Word and Excel; and the ability to internalize and use specialized library industry standard software. General proficiency with current Web applications such as search engines, email interfaces, social media, and eBook and eAudio applications/commonly used devices. Ability to exhibit good judgment according to a formalist system of ethics and establish a cordial and effective working relationship with the public, colleagues, Board members, and County officials. Ability to implement Library Board policies and procedures.
YOUR SPECIAL QUALIFICATIONS:
Pre-employment drug screening and criminal background check required
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to walk, stand, sit, talk, hear, crouch, crawl, balance, reach, stoop, and kneel. Must use hands and fingers to operate a computer. The employee is regularly required to lift up to twenty-five pounds, and occasionally up to fifty pounds. The employee must be able to remove library materials from shelves at a maximum height of six feet and push library carts weighing up to 175 pounds. Must be able to move about the work area, talk clearly with customers, and hear customer responses. Must have excellent close vision and good distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT / SCHEDULE:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee regularly works indoors in a public library environment.
Company
Founded in 1850, Weber County occupies a stretch of the Wasatch Front, part of the eastern shores of the Great Salt Lake, and much of the rugged Wasatch Mountains.
The Weber Center is located at 2380 Washington Blvd, Ogden, UT 84401
Contact the Human Resource Department with any questions at 801-399-8623 or by email at [email protected]
https://www.webercountyutah.gov/
