Collection Specialist na West Michigan Credit Union

Description

WMCU is seeking a motivated and detail-oriented Collection Specialist to join our Collections team in Grand Rapids. This role is responsible for managing delinquent loan accounts, coordinating repossessions and recoveries, and ensuring compliance with applicable laws and regulations.

What We’re Looking For: 

• 1–3 years of experience in a financial institution or related collection role.
• Strong computer proficiency and ability to learn new systems.
• High level of accuracy and attention to detail.
• Excellent verbal, written, and listening communication skills.
• Professional demeanor and commitment to ethical collection practices.
• Working knowledge of loan products.

What You’ll Do:

• Monitor and manage assigned delinquent loan accounts.
• Contact members via phone, mail, email, and text to resolve delinquencies and bring accounts current.
• Conduct skip tracing to locate members with delinquent accounts.
• Handle judgment accounts, including garnishments, discovery, and asset execution.
• Manage charge-off and write-off accounts.
• Coordinate repossession and sale of collateral, ensuring all related processes are completed.
• Represent WMCU in legal proceedings, including filing suits, judgments, repossessions, and bankruptcy claims.
• Maintain detailed records of all member communications and collection activities.
• Ensure compliance with regulatory requirements, including BSA/AML and OFAC.
• Support the Collections team with additional tasks as needed.

Our Benefits: 

• Competitive salary
• A robust free benefit package (healthcare, dental, vision insurance, life, STD & LTD)
• Health Savings Account plus company contributions
• 401K plus up to 9% company contributions
• Paid time off (10 holidays, volunteer time, birthday)
• Education reimbursement
• Annual merit raises
• Employee Assistance Program

Your Future:

Approximately half of our current team members have advanced through promotions or transfers within the Credit Union. We make it a priority to promote internal candidates whenever feasible, taking your professional goals into careful consideration. Join us and embark on a journey towards personal growth, where you’ll have the opportunity to develop new skills, expand your knowledge, and accomplish goals that enhance both your professional career and personal life. 

Who We Are:

WMCU is a not-for-profit financial cooperative that proudly serves members at six locations across West Michigan. We are a local member-owned and operated credit union that strives to meet our members where they are at, helping them to grow financially and celebrate their successes. With a passion for community involvement, we are committed to supporting the communities our members and team members call home.

WMCU is an Equal Employment Opportunity (EEO) employer, ensuring fair and unbiased employment practices.