Burdick's Supervisor | Burdick's Downtown na Greenleaf Hospitality Group

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You’ll have the opportunity to work in a brand new restaurant with a team that is fun, high-energy, and passionate about Food and Beverage
• You will utilize your skills and experience in an environment that has been designed to enhance an energetic and entertaining experience

Overview

Burdick's isn't just a bar—it's a reimagined social experience in the heart of downtown Kalamazoo, bringing together the excitement of duckpin bowling, the sophistication of an elevated lobby bar, and a warm, welcoming spirit of the newest gathering place.

Whether you’re crafting cocktails, serving up small plates, or setting the vibe for the lanes, you’ll be part of a team that values creativity, hospitality, and fun. At Burdick’s, we’re building more than just a great bar—we’re creating a space where guests can unwind, celebrate, and connect.

What You’ll Be Doing

• May include, but not limited to:

  • Follow all Greenleaf Hospitality Group policies and procedures
  • Prioritize and organize work assignments and be able to delegate
  • Direct performance of assigned staff and follow up with corrections where needed
  • Motivate staff 
  • Ascertain staff to form cohesive team
  • Ability to clearly think, analyze and resolve problems, while exercising good judgment
  • Accuracy to details
  • Endure abundant physical movements in carrying out job duties
  • Exert physical effort in transporting and placement of tables, chairs, staging, dance floor, podiums and other banquet / meeting room equipment
  • Ensure security of storage and access to hotel property
  • Work without direct supervision
  • Knowledge of daily scheduled group functions, times, locations and amount of people  
  • Knowledge of location of all hotel function space and names of rooms
  • Knowledge of all styles of meeting and banquet room settings
  • Knowledge of proper cleaning techniques, requirements and proper chemical handling
  • Knowledge of all styles of room set ups, standard equipment and proper handling of such
  • Communicate effectively with guests, management and coworkers to their understanding
  • Speak, read, and write English precisely and clearly 
  • Strong presence on the floor
  • Resolve any guest issues that may occur, leaving the guest with a positive experience
  • Ensure that all associated are being productive and providing personalized guest experience
  • Create brand loyalty through the guest service experience and product value
  • Responsible for a smooth, positive flow of the business with regards to both internal and external guests
  • Build an engaged culture through recognition of individual talents and contributions
  • Train and job coach front staff
  • Continuous improvement of employee engagement to ensure retention
  • Hold associated accountable to standards, communicate to manager if situations arise that may require counseling and participate in counseling 
  • Confidence and willing to take charge of any situation, including opening and closing, scheduling, and answering questions
  • Communicate to staff the vision and daily goal of restaurant and Greenleaf Hospitality Group
  • Hold effective team huddle. Go over any special instructions and/or changes needed for the shift
  • Staff schedule and labor expense control
  • Connect with teammates personally to build positive and trusting relationships
  • Maintain a clean restaurant
  • Communicate effectively and in a timely manner 
  • Be available to all associates to answer questions, guide, and support them 

What You Need for this Position

• Able to stand for long periods of time, up to 8 hours or more
• Able to stoop and bend
• Able to lift up to 40 pounds from time to time
• Able to safely work with potentially dangerous chemicals and equipment
• Able to comply with safety and health code standards
• Able to handle responsibilities that require repetitive motion tasks

Why Join Us

• Strategic Leadership Role: Influence and oversee two key F&B destinations with the support of a forward-thinking hotel team.
• Empowered Culture: Be part of a culture that values leadership, innovation, collaboration, and excellence.
• Career Growth: This is a high-visibility role with strong potential for advancement within our organization.
• Competitive Compensation: Includes base salary, performance-based incentives, benefits, and professional development opportunities.

What's in it for You

• A fast-paced and exciting work environment at one of Kalamazoo’s premier sports bars.
• Competitive salary and opportunities for career advancement.
• Health, wellness, and meal benefits.
• The opportunity to lead a dedicated team and create a top-tier guest experience.
• Annual bonus opportunity 
• Accrued PTO starts immediately and is available as soon as a minimum of 2 hours is accrued
• 401K with 100% match up to 3% and 50% match up for the next 2%
• Medical/Dental/Vision/Disability/Life Insurance 
• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
• Health and wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• 10% discount on GHG outlets
• (1) shift meal provided per day
• Discounted hotel rates at Choice Hotels Worldwide
• Monthly cell phone stipends
• Annual leadership classes and trainings
• Parental Leave Program
• Flexible work schedule