Principal Business Relationship Manager na Zenefits Technologies Private Limited

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. 

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. 

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

The Business Relationship Management team serves as the bridge between the technology organization and TriNet business leaders. Business Relationship Managers facilitate partnerships that enable the company’s strategic objectives. This position builds strong relationships with business and technology colleagues to strengthen the intersection between technology and business outcomes. Business Relationship Managers work with business partners to understand critical business functions, identify improvement opportunities, and partner with appropriate teams to implement solutions - with a focus on improving client experience, increasing colleague engagement, and decreasing cost-to-serve expenses.

The Principal Business Relationship Manager engages with internal colleagues to analyze business processes, identify potential workflow improvements, and work with technology partners to design and implement solutions. This position views business processes from an overall organization perspective, ensuring technology solutions are implemented from an enterprise perspective. The Principal Business Relationship Manager is well versed in business processes throughout the organization and serves as a trusted advisor to executive leaders. This position proactively brings improvement ideas to executive leaders for consideration and review, with a particular focus on large scale, enterprise level improvement opportunities. The Principal Business Relationship Manager stays abreast of external best practices to ensure recommended technology solutions and process change recommendations are aligned with industry best-of-class innovations. This position is an expert in identifying change and improvement opportunities that bring large scale improvements in colleague engagement, client satisfaction, and cost-to-serve. This position is also experienced in solving conflicts and tailoring technology solutions to meet organization-wide strategic goals.

Key Responsibilities

• Engage with business colleagues and executive leadership to understand existing business priorities, processes, and pain points. 
• Align business knowledge with technology solution expertise to identify workflow improvements that benefit the organization.
• Build collaborative relationships with Technology and business colleagues, with a focus on executive leader relationships. 
• Serve as a trusted advisor to business leaders to influence change and drive business process improvements.
• Assess business impact potential of proposed changes/improvements to help prioritize work requests, with an eye on overall organizational impact, opportunities for cross-departmental implementation, and financial savings.
• Conduct financial and timeline analysis of improvement opportunities, focusing on ROI and make recommendations on prioritization against competing priorities.
• Proactively identify, analyze, and present improvement ideas to executive leaders for consideration and review, with a particular focus on large scale, enterprise level improvement opportunities. 
• Serve as a leader in de-escalation of issues and conflicts amongst the BRM team and with executive leaders throughout the organization.
• Be well versed in the entire portfolio of improvement opportunities and assist in resolving budget, resource, and prioritization conflicts.
• Stay abreast of external best practices to ensure recommended technology solutions and process change recommendations are aligned with industry best-of-class innovations.
• Lead as a central communication liaison between the Global Technology Organization and business unit colleagues, with particular focus on communications with executive leadership.
• Execute to BRM standardized processes for requirements gathering, business process documentation, impact evaluation, technology solution feasibility analysis, communication protocols, training, and project execution.
• Analyze BRM standardized processes for continuous improvement opportunities.
• Serve as a mentor and coach to other BRM colleagues.

Skills and Experience

• Knowledge of Finance business processes is a plus.
• Master's Degree or equivalent experience preferred
• 10+ years of professional experience
• Expert verbal and written communication skills 
• Work independently and carry out assignments expected of job level and coordinate assignments for less experienced team members 
• Excellent interpersonal and collaborative skills and ability to communicate with colleagues at all levels of the organization, with particular skill in communicating with executive leadership
• Expert ability to influence decision makers and execute to change management with internal colleagues and external partners
• Expert ability in translating technology solution benefits to non-Technology colleagues, particularly to executive leadership
• Expert ability to interpret and document requirements, create impact presentations and facilitate meetings with executive stakeholders
• Expert ability to manage and resolve budgeting, resource, and prioritization conflicts
• Advanced knowledge of PEO industry applications and data, and BRM industry best practices and protocols 
• Demonstrated commitment to core values and high professional ethical standards in a diverse workplace 
• Expert ability and aptitude in logical and analytical thinking, and problem solving skills 
• Expert ability to adapt to a fast paced continually changing business and work environment while managing competing priorities
• Expert ability to listen to business concerns, show empathy and resolve highly complex issues in a diplomatic fashion
• Expert ability to mentor and coach colleagues

Education

    •    Master's Degree or equivalent experience preferred 

Work Experience

    •    Typically, 10+ years  

Travel Requirements

• Minimal travel required

Work Environment

• Work in clean, pleasant, and comfortable home or office setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
• Position may be considered remote and require reliable and consistent internet service. 

The preferred location for this role is Atlanta, GA, and the salary range for this location is $106,300.00 to $233,800.00. All qualified external applicants will be considered for an in-office role, based in Atlanta.  All qualified internal candidates are encouraged to apply and consider relocation to Atlanta and may be considered for remote hire at the company’s discretion. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience. 

A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan. 

Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program.  Please click the following link for detailed information about our benefits offerings:  https://www.trinet.com/documents/blt5b61a1040aae1904

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. 

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.