Concierge - In anticipation of na Air Canada

Location: Los Angeles, California, US 
Starting Salary: $26.67/hour
Branch: Airports North America
Category: Unionized (IBT)
Job-type: Permanent

Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

It’s important to know that:

• Success is built on connection: Cultivating meaningful relationships is key to thriving and achieving success in your day-to-day work.
• Independence drives impact: Autonomy is highly valued and essential to your work, giving you ownership to shape each day uniquely.
• Small teams thrive on clear structure: In a small team, flexibility can be limited, but that structure helps create clarity and consistency in how we get things done.

Key duties:

• Identify and review Top Tier/International Business Class reservations.
• Ensure special service requests are fulfilled.
• Communicate with the worldwide network of Air Canada Concierges for follow-up.
• Greet and assist high value/high profile customers.
• Offer assistance for special needs.
• Monitor connections and proactively re-book as required.
• Work with Super Elite reservations desk and Customer Relations to resolve service failures.
• Maintain and update Concierge library and daily log.
• Develop a network of contacts and resources for diverse customer requests.

• Strong knowledge of local city attractions, events, hotels, restaurants and services;
• Excellent customer service skills;  
• Strong desire to consistently exceed customer expectations while providing personalized service;
• Ability to work in a team environment;
• Proactive, take-charge attitude in resolving problems with creative solutions;  
• Good sense of judgment in balancing customer interests with company policy;  
• Superior leadership and people skills with demonstrated ability to work as a team player;
• Self-motivated with an excellent ability to work under pressure while handling multiple tasks at the same time;  
• Knowledge and experience as an Airport Customer Sales and Service Agent would be considered an asset;
• Superior knowledge of airline service information and airport procedures would be considered an asset;  
• Ticketing experience would be considered an asset;
• Adhere to Air Canada's uniform guide and grooming standards;
• Ability to meet Air Canada medical standards through a medical examination;
• Employment is subject to meeting US Custom & Boarder Protection (USCBP) requirements for obtaining both a Customs Seal and an Airport ID Badge;
• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position. 

Benefits:

What’s in it for you?

• Financial benefits: Pension program, Employee Share Ownership Program, and Profit Sharing.
• Wellbeing & health benefits: Health, dental, and life insurance for you and your family (if necessary).
• Recognition: Air Canada’s recognition program (Shine) allows you to recognize and be recognized for those outstanding moments.
• Travel privileges: A generous employee travel program for you and other eligible once you have completed twenty-eight (28) weeks of service. This includes, but is not limited to standby travel, hotel & car rental discounts, Air Canada Vacation discounts, and more.

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.