Collections Specialist na Zwicker & Associates, P.C.

Description

 We are seeking a results-driven and professional Debt Collector to join our team. In this role, you will be responsible for managing a portfolio of delinquent accounts and working with customers to resolve outstanding debts in a respectful and compliant manner. The ideal candidate is persuasive, empathetic, and able to maintain a firm yet courteous tone under pressure. 

Zwicker & Associates is currently seeking Collections Specialists to join our team. Several openings are available. The role provides paid onsite training for three weeks, including weekly pay and monthly bonuses. The pay rate is $17.00-$18.00 per hour, depending on relevant experience, with the potential for uncapped bonuses.

The office is located at 14055 Riveredge Dr., Suite 400 Tampa, FL 33637 and the role is fully onsite for the first 90 days of employment with potential flexibility after. The schedule is Monday - Friday, no weekends. Business hours run from 8 AM - 7 PM.

Responsibilities of Collections Specialists

• Contact customers via phone, email, or mail regarding past-due accounts
• Negotiate payment arrangements and settlements within company guidelines
• Maintain accurate records of customer interactions and account statuses
• Follow legal and company procedures regarding debt collection and data privacy
• Meet daily, weekly, and monthly performance targets
• Collaborate with internal departments to resolve disputes or escalate issues when necessary
• Provide exceptional customer service while maintaining professionalism and compliance
• Comply with policies and procedures of Zwicker & Associates, P.C.
• Comply with FDCPA and state consumer protection laws.
• Other duties as assigned.

Requirements

• Above average administrative and phone skills
• Debt collectors must have strong negotiation skills
• Excellent communication skills
• Well organized, results driven
• Effective decision-making skills
• Strong listening, interpersonal, oral, and written communication skills
• Basic computer skills.
• Basic math skills.
• You will be required to complete a standard math and computer skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment.

Physical Qualifications

• Be able to lift five pounds or more
• Be able to sit 90% of the work day at times
• Be able to bend at the waist and be mobile when needed
• Be able to read and comprehend position-specific documents and correspondence
• Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
• Be able to operate a computer, phone, or equivalent device
• Be able to complete a minimum of a 40-hour flexible workweek schedule

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements for this position, please contact Human Resources.

This is a full-time, full-benefit position. The benefits package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401K with match.

No phone calls, no agencies, EOE, drug-free workplace.

Please review our Applicant Privacy Notice: http://www.zwickerpc.com/job-applicant-privacy-notice/

Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.