About the Role

The Project Manager, Customer Experience, is responsible for developing and improving the onboarding and ongoing service to current and future large-scale customers. This role will work closely and coordinate with several departments including Sales, Supply Chain, Customer Service, and Finance to ensure customer master data and customer requirements are properly identified, documented, and incorporated into Ariat systems and processes.

The person in this role will be responsible for developing and leading a customer onboarding process that is followed by all departments. They will organize and follow through to ensure each team adheres to the established procedures. This position will also review existing customer programs and collaborate with cross-functional teams to develop new service capabilities. Furthermore, the role will serve as a coordinator for Ariat’s advanced value-added service programs.

You’ll Make a Difference By

• Reviewing new and updated Customer Vendor Compliance Guides and updating SAP and WMS accordingly
• Validating SAP and WMS systems to ensure new and existing customers are set up correctly
• Ensuring VAS codes are properly identified and set up in SAP and WMS
• Maintaining data integrity for customer information and VAS within WMS
• Liaising with Finance, Master Data, and Customer Service teams
• Forecasting VAS supply needs each season and facilitating the ordering of necessary supplies
• Managing a team responsible for researching and disputing customer chargebacks
• Reducing chargebacks across the organization
• Other duties as assigned

About You

• Strong customer onboarding, communication, and documentation skills
• Experience managing cross-functional projects and improving processes
• Highly organized, proactive, and solution-focused
• 1+ year of SAP experience (Orders, VAS, Master Data) required
• 1+ year of project management experience required
• 2+ years of Microsoft Excel experience required
• Experience in customer-facing roles, ideally in distribution or customer service
• Familiarity with EDI systems
• Bachelor’s degree in Business, Supply Chain, or related field preferred
• Comfortable multitasking in a fast-paced environment

About Ariat

Ariat is an innovative, outdoor global brand with roots in equestrian performance. We develop high-quality footwear and apparel for people who ride, work, and play outdoors, and care about performance, quality, comfort, and style.  

The salary range for this position is $75,000 - $85,000 per year.

The salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data for geographic locations. Ariat in good faith believes that this posted compensation range is accurate for this role at this location at the time of this posting. This range may be modified in the future.

Ariat’s holistic benefits package for full-time team members includes (but is not limited to):

• Medical, dental, vision, and life insurance options
• Expanded wellness and mental health benefits
• Paid time off (PTO), paid holidays, and paid volunteer days
• 401(k) with company match
• Bonus incentive plans
• Team member discount on Ariat merchandise

Note: Availability of benefits may be subject to location & employment type and may have certain eligibility requirements. Ariat reserves the right to alter these benefits in whole or in part at any time without advance notice.

Ariat will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local laws. Ariat is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis protected under federal, state, or local law. Ariat is committed to providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, email [email protected].

Please see our Employment Candidate Privacy Policy at www.ariat.com/careers to learn more about how we collect, use, retain and disclose Personal Information.

Please note that Ariat does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agreement, Ariat will not consider or agree to payment of any referral compensation or recruiter/agency placement fee. In the event a recruiter or agency submits a resume or candidate without a previously signed Agreement, Ariat explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of Ariat.