Lead Engagement Specialist (LES) na City of Cleveland, OH

About the Department

Position Duties

Under general direction, performs major daily and project/program based administrative duties. Recommends and administers divisional/departmental policies and procedures. Prepares regular and special reports related to divisional/departmental operations. Performs other job-related duties as required.

Minimum Qualifications

A High School Diploma or GED is required. A Bachelor's Degree in Business/Public Relations or closely related field from a four-year accredited college or university is required. Two years of full time paid expeience in government or private industry office administration is required. (Substitution: Two years of full time experience may substitute for each year of college education lacking.) Must be able to operate a personal computer with Microsoft Office Suites.

Other Qualifications

Key Responsibilities

1. Client Support and Advocacy:
   
   1. Build and maintain relationships with families affected by lead exposure, offering
      emotional and practical support.
   2. Serve as a liaison and advocate for families, helping them navigate the application
      process for the Lead Hazard Control Program.
   3. Develop tailored plans of action with families and landlords to address housing
      safety issues related to lead exposure.
   4. Provide ongoing support and follow-up to ensure the completion of the lead
      abatement process and track family progress.
2. Community Outreach and Engagement:
   1. Work closely with the Cleveland Department of Health (CDPH), community
      organizations, and other stakeholders to identify families in need.
   2. Conduct outreach in neighborhoods to educate residents about lead hazards,
      testing, and abatement programs.
   3. Collaborate with housing and community development teams to address broader
      quality-of-life issues for families.
3. Program Coordination and Resource Management:
   1. Assist families in accessing city programs, nonprofit services, and community
      resources related to housing, healthcare, and environmental safety.
   2. Coordinate home inspections and ensure families are connected to lead risk
      assessments and abatement contractors.
   3. Gather and document client data to assess the effectiveness of interventions and
      measure programs impact.
   4. Maintain accurate records of client interactions, housing assessments, and
      progress reports.
4. Collaboration and Communication:
   1. Partner with other city departments, nonprofit organizations, and healthcare
      professionals to create a comprehensive support network for affected families.
   2. Communicate across multiple platforms (social media, printed materials,
      workshops, etc.) to share updates on lead hazard initiatives.
   3. Work with the CES Manager, CDPH, and Council Members to prioritize
      neighborhoods and properties for lead inspections and remediation efforts.

• Valid Driver’s license and reliable transportation for conducting home visits and
  attending community meetings.
• Experience working with ESL (English as a Second Language) and/or Bilingual or
  Multilingual proficiency.
• Public Speaking is required.
• Bachelor’s degree in Public Health, Social Sciences, Communications, or a related field.
• Experience in community engagement, public health, social work, or advocacy.
• Community Health Worker
• Ability to work with diverse populations and handle sensitive situations with empathy
  and cultural competence.
• Experience in conducting home inspections or familiarity with housing quality standards
  is a plus.

The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.