- Professional
Global Training Lead
Would you like to join the Logistics Company for the World? DHL Supply Chain is just that.
Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities… we look forward to exploring career possibilities with you!
Job Description
Are you passionate about training and development? We are seeking a dynamic Global Training Lead for Service Logistics (SL) to spearhead our global training strategy. In this pivotal role, you will ensure alignment, consistency, and excellence across all regions, making a significant impact on our workforce.
You will coordinate a network of regional trainers, fostering collaboration and driving the delivery of standardized, high-quality training content that meets our Operational Standards Model (OSM) and customer requirements. You'll play a key role in promoting DSC Operational Excellence principles.
By building a vibrant training community and leading global alignment efforts, you will ensure that our stakeholders have access to engaging, consistent, and effective learning experiences. Are you ready to make a difference and help shape the future of our training initiatives? Then we invite you to apply and be part of our journey towards excellence!
Responsibilities
- Establishes and leads global training community meetings.
- Aligns regional trainers on strategy, ongoing projects, and new initiatives.
- Fosters regional ownership through collaboration on material development and feedback loops.
- Develops and delivers standardized OSM training materials aligned with DSC Ops Ex Modular Standardization Tools.
- Integrates innovative formats (e.g., AI-generated podcasts, videos) into training delivery.
- Manages storage, control, and accessibility of OSM, OWI, and CWI documentation in ETQ.
- Provides content for the Service Logistics quarterly newsletter on training updates, OSM/OWI/CWI changes, and initiatives.
- Shares success stories and best practices across regions.
- Leverages regional feedback to adapt communication and training strategies.
- Shares periodical system release communication.
- Leads the rollout of Service Logistics Excellence Schools in each region.
- Delivers blended learning models combining instructor-led and hands-on workshops.
- Creates role-specific training paths to enhance operational performance.
- Establishes structured feedback loops for regional trainers.
- Regularly reviews and updates training content based on insights and data.
- Uses learner analytics to improve engagement, retention, and application.
Required Education and Experience
- Bachelor’s degree, required.
- 3+ years’ experience in corporate training or learning & development, with preferably some experience in a (global) coordination or leadership role, preferred.
- Proven track record in designing and delivering training programs.
- Strong facilitation skills in both virtual and in-person settings.
- Excellent written and verbal communication skills in English; additional languages are a plus.
- Experience managing standardized training content and documentation in regulated environments.
- Willingness to travel internationally (±10-20%).
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.
Our Organization is an equal opportunity employer.
