Operations Data Coordinator-Full Time Remote na CDP

Our Organization

CDP, a Boston-based public benefit corporation, uses the collaborative fundraising model to improve the operational efficiency and revenue generation capacity of the public media system. CDP currently provides more than 230 NPR and PBS public media organizations (PMO’s) with outsourced marketing, data analytics, fundraising, and technology services. These services help PMO’s raise more net income, grow their donor files faster, lower their fundraising costs, and free up development talent allowing stations to better focus on local engagement. Since its inception, CDP has delivered more than $785 million in membership revenue for local PMO’s participating in its services and has become the most widely adopted Public Media service in the history of public broadcasting. Just as CDP is committed to supporting public media organizations around the country, we are equally committed to supporting each of our team in their own professional development.  

For more information visit www.cdpcommunity.org 

The Quality Control Team  

The Quality Control Team is one of the six teams that comprise the Fundraising OPS Department, which supports critical fundraising functions for the Member Service Bureau (MSB) cooperative. The QC Team is responsible for supporting the MSB cooperative’s mail solicitation program—which delivers over 10 million solicitations annually on behalf of 50+ public media clients—through ensuring excellent data hygiene and maintaining cross-team processes.
 

Key Responsibilities include but are not limited to:

• Quality Control & Review
  • Perform comprehensive quality checks on all direct mail solicitation files, acknowledgement files, and other deliverables according to established QC protocols and checklists.
  • Identify and escalate data issues to stakeholders in a timely manner using multiple channels of communication, primarily within Salesforce.
  • Monitor production timelines and align work priorities with key due dates.
  • Conduct additional quality checks for new development work, newly onboarded clients, or special-case mailings.
• CRM & Data Uploads
  • Upload acknowledgement files to the CRM and ensure donation records reflect accurate acknowledgement status.
  • Acquire basic SQL skills to utilize in reporting via Snowflake
  • Manage regular uploads to an internal SFTP, SharePoint folders, and external vendor site. 
  • Execute CRM data corrections as directed and participate in broader clean-up efforts.
  • Review data hygiene reports and escalate issues appropriately.
• Documentation & Process Improvement
  • Ensure QC protocols and mail production documentation are current and clearly communicated.
  • Proactively contribute to improving QC processes and identifying opportunities for data hygiene enhancements.
  • Communicate recurring issues to supervisors to help advocate for broader solutions.
• Collaboration & Communication
  • Actively engage in scrums, team meetings, and ad-hoc discussions to surface QC findings and coordinate with relevant data specialists.
  • Build strong working relationships with the other teams that collaborate to support Direct Mail work.
  • Understand the business and marketing context of each mailing to apply a critical lens to QC work.
  • Maintain professionalism, inclusivity, and open communication across all teams.

Qualifications 

Required

• Strong attention to detail and organizational skills
• Experience working with large datasets and/or CRM systems 
• Excellent verbal and written communication skills
• Proven ability to manage multiple priorities and meet deadlines
• Comfort working in collaborative and inclusive environments
• Proficiency with file management and data platforms 

Preferred

• Previous experience in quality assurance or data operations
• Basic SQL knowledge – ability to read simple queries 
• Familiarity with nonprofit or membership-based organizations
• Understanding of marketing data workflows and best practices in data hygiene
  

Success in This Role Means

• QC issues are identified and escalated before they impact mail production
• Acknowledgement and data management tasks are completed on time with minimal oversight
• Collaboration with colleagues leads to better data outcomes and improved marketing effectiveness
• Process improvements and data hygiene efforts are proactively identified and supported

Educational Requirements: 

Bachelor’s Degree or equivalent work experience preferred. Recent grads are encouraged to apply.  

We strongly encourage individuals from historically marginalized and underrepresented groups to apply, even if you don’t meet every qualification. We value diverse perspectives, lived experiences, and commitment to public service. All CDP people have unique talents and experiences that create our company culture where we can all thrive and bring our whole selves to work each day. Successful candidates will identify easily with a set of character attributes, as listed below:   

•    Inclusive mindset:  You embrace and demonstrate an inclusion mindset and role model these behaviors for the organization.   

•    A Communicator: You possess strong communication skills and have great customer service skills; you like people and want to help.   

•    A Critical Thinker: You regularly look for ways to find efficiencies, innovate, and make improvements where you can.   

•    Process Oriented: You’re able to understand, work in, create, and improve processes.   

•    A Collaborator: You’re a team player willing to help where needed; a relationship builder whose can-do attitude inspires others; you actively share your job knowledge with team members.   

•    Someone Who Seeks to Learn: You are eager to listen, study, and learn new things quickly; you are resourceful and are open to regularly accepting and growing from feedback.   

•    Enterprising: You have proven success working in a fast-paced and changing environment; you have a strong work ethic and are excited to add value to the organization and its mission.    

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CDP is proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, nationality, immigration status, citizenship, religion or religious creed (or belief, where acceptable), sex/gender, sexual orientation, gender identity and gender expression, pregnancy, marital status, age, citizenship, marital status, handicap or disability, genetic information or characteristics (or those of a family member), Veteran or military status,  political belief, or socio-economic status.  CDP does not discriminate against individuals on the basis of those characteristics, or any other characteristic protected by law. 

CDP provides reasonable accommodations for applicants with a disability in completing job application procedures. Please notify CDP Human Resources in advance so necessary arrangements can be made. If you need assistance or accommodation due to a disability, you may contact us at [email protected].