Youth Case Manager na The Salvation Army

Townsville Recovery Services Centre Location: Garbutt, Townsville
Employment Type: Full-Time, Permanent
Hours: 8:00 AM – 4:00 PM, with occasional on-call requirements
Award: SCHADS Level 4

Why this role matters:

The Salvation Army (Salvos) Youth Services encompasses a range of programs for vulnerable young people, their families, and the community. Our services have a strong focus on prevention and early intervention and enable access to safe accommodation options, Holistic case management, community outreach programs and programs that teach vital independent living skills. Our centres are safe and supportive environments creating an ideal environment for growth, where participants feel believed in, valued, listened to, and respected.

About the role:

As a Youth Case Manager, you will work directly with young people experiencing substance use challenges. You will provide dedicated case management support, helping clients navigate their recovery journey in a safe, trauma-informed, and youth-focused environment.

This role is part of a multi-disciplinary team, where collaboration and creativity are essential. You'll help shape a supportive, psychologically aware space where young people receive personalised, holistic care that addresses their diverse needs.

You’ll report to the Youth AOD Coordinator and be based at our Garbutt location.

How You Will Make an Impact:

• Provide tailored case management to young people and young families impacted by alcohol and other drug use, including assessment, referral, and advocacy.
• Maintain up-to-date knowledge of current AOD trends, therapeutic interventions, and best practices.
• Collaborate with internal teams and external agencies to ensure coordinated, effective care.
• Support clients in rebuilding or strengthening positive family and community relationships.
• Maintain accurate, client-focused documentation, including assessment records and case plans developed in partnership with clients.

What You Will Bring:

• A degree in Social Work, Youth Work, or a related field, or a minimum Diploma in Community Services, Youth Work, or similar, with relevant experience.
• Demonstrated experience providing case management to individuals experiencing complex or challenging life circumstances.
• Strong understanding of trauma-informed practice, mental health, and adolescent development.
• Experience working with culturally and linguistically diverse groups, with sensitivity to different cultural and religious perspectives.
• A current Driver’s Licence.
• A valid Working with Children Check.
• A current First Aid certificate (or willingness to obtain one quickly).

What we offer:

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:  

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit. 

• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. 

• Access to EAP and health & wellness initiatives incl Fitness Passport 

• Ongoing training and development opportunities that enhance on the job skills and proficiency. 

• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. 

About us:

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity. 
 

How to apply:

Are you ready to make a difference and help individuals rebuild their lives? Please submit your resume and cover letter detailing your alignment with the role's requirements.   Together, we can create lasting change and build a more inclusive and compassionate community. 

Applications will close as soon as a suitable candidate is secured.  

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration