*HIRING EVENT* IN-OFFICE CALL CENTER POSITION IN SANDY SPRINGS!! na Georgia Urology PA

Description

PATIENT SUPPORT - REPRESENTATIVE | PSC Hiring Event
Georgia Urology

Hiring Event Date: Thursday, September 25th, 2025
Time: 10:00 AM – 3:00 PM
Location: Sandy Springs, GA 30319 (exact location will be sent to you in confirmation email)

*By applying to this posting, you are confirming your attendance at the hiring event. *

About the Role:

Are you passionate about helping patients and making a difference in their healthcare journey? Georgia Urology is hosting a Hiring Event for Patient Support Center Representatives (PSC Reps) to join our fast-paced, patient-focused team.

As the first point of contact for our patients, you’ll play a key role in ensuring they feel supported, respected, and cared for from the moment they call. If you thrive in a call center environment, enjoy multitasking, and are committed to delivering exceptional customer service, this role is for you!

A Day in the Life of a PSC Representative:

• Work in a true call center environment with a business casual/scrub-friendly dress code.
   
• Handle 75–110 inbound calls daily, averaging 7–10 minutes per call.
   
• Provide top-notch customer care while scheduling patient appointments and procedures.
   
• Use multiple platforms simultaneously: NextGen EHR, DASH, Five9, Microsoft Teams, email, etc.
   
• Calls are quality-monitored to ensure excellent service.
   
• Enjoy a consistent schedule: Mon–Thurs 8:30 AM–5:00 PM, Fri 8:00 AM–5:00 PM.
   
• Receive a 6-week training program with ongoing team support.
   
• Take advantage of lunch breaks, two 15-minute breaks daily, and parking validation.

Requirements

What We’re Looking For:

• High school diploma or equivalent required.
   
• Previous healthcare scheduling or call center experience preferred.
   
• Strong customer service skills and ability to stay calm under pressure.
   
• Knowledge of health insurance plans and HIPAA compliance a plus.
   
• Comfortable working in a fast-paced, multitasking environment.
   
• Reliable attendance and professional teamwork are essential.
   

Why Georgia Urology?

• Be part of a supportive team that values professionalism and respect.
• Gain hands-on experience in a high-volume healthcare environment.
• Opportunities for career growth within Georgia’s leading urology practice.
• Starting Pay $17.50
   

Join Us at the Hiring Event!
Thursday, September 25th, 2025
10:00 AM – 3:00 PM
Sandy Springs, GA 30319 - Exact location will be provided in your confirmation email and text message.

? Apply today to confirm your attendance. We look forward to meeting you!