- Professional
- Escritório em Phoenix
Summary: Caffe Vita Sales Representatives are responsible for gaining and maintaining wholesale customers. You are a Brand Ambassador for Caffe Vita’s reputation for exceptional service and products.
REQUIRED SKILLS AND QUALIFICATIONS
§ Minimum 3 years of sales experience in coffee, beverage or foodservice
§ Excellent sales & customer service skills, professionalism, and attention to detail
§ Proven passion & knowledge for coffee, tea, related retail items and industry trends
§ Strong multi-tasking, time management, and both written and verbal communication skills
§ Strong organizational skills with emphasis on managing customer profiles, contact sheets, and calendars
§ Ability to manage a sales pipeline, targeted hit list and routinely visit top customers.
§ Display professionalism and enthusiasm for Caffe Vita in appearance, communication and manner of interaction
§ Ability to understand written and oral instructions from management and execute plans
RESPONSIBILITIES
§ Obtain and Retain wholesale relationships, and help them grow their sales.
§ Help troubleshoot equipment/training issues, and organize additional service
§ Recommend additional products/services based on customer needs
§ Immediately report any issues, red flags or areas that need direct attention
§ Manage internal requests and inquiries
§ Provide answers to common and basic accounting questions
§ Relay pertinent customer information to Sales and Service
§ Maintain education on current coffee and products
§ Submit weekly reports and customer concerns to leadership
PHYSICAL DEMANDS, EDUCATION & EXPERIENCE
§ High school diploma or equivalent, college preferred
§ Previous customer service or food/hospitality industry experience preferred
§ Able to sit or stand and walk throughout the scheduled work shift
§ Knowledge and/or passion for Coffee Culture
§ Knowledge of Office 360 and Netsuite preferred
COMPANY EMPLOYEE STANDARDS
§ Self-accountability
§ Ownership of professional growth
§ Dignity and respect for others
§ Direct, honest and timely communication
§ Confident and enthusiastic approach toward change
§ Pro-active problem solving
§ Sound judgment and informed decision making
§ Offer great customer service: be friendly, courteous and always try to exceed customer's expectations
COMPENSATION AND BENEFITS
§ Base salary plus commission paid out quarterly. Targeted range from $80K to $140K annually
§ Matched 401K, Medical & Dental insurance options
§ Paid holidays & PTO
