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Spa Desk Clerk na Cheeca Lodge & Spa

Cheeca Lodge & Spa · Islamorada, Estados Unidos Da América · Onsite

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Spa Concierge/Desk Reception – Cheeca Lodge & Spa

Location: Cheeca Lodge & Spa, Islamorada, Florida Keys

 

About the Role:
Cheeca Lodge & Spa, a peaceful oasis in the Florida Keys, is seeking a Spa Concierge/Desk Receptionist to join our team. As the first point of contact for spa guests, you will be a critical link in delivering a memorable, relaxing experience. This role is ideal for a personable, detail-oriented individual who thrives in a guest-centered environment.

Job Summary:

The Spa Concierge/Desk Receptionist is responsible for greeting guests, handling check-ins and check-outs, scheduling appointments, and ensuring all spa areas are stocked, clean, and welcoming. This role includes anticipating and exceeding client needs while providing a seamless, tranquil spa experience.

Key Responsibilities:

  • Welcome guests warmly, assist with check-ins/check-outs, and set appointments for spa services.
  • Answer phone calls, respond to guest inquiries, and resolve client questions professionally.
  • Process payments accurately and ensure billing details are managed properly.
  • Maintain cleanliness and organization in the spa lobby, lounge, locker rooms, and fitness center.
  • Stock supplies, including towels, refreshments, and spa products in all guest areas.
  • Ensure fitness center and locker rooms are stocked and cleaned throughout the day.
  • Provide guests with information about spa services, hours, amenities, and retail products.
  • Maintain a calm and professional demeanor, embodying the tranquil atmosphere of the spa.
  • Communicate with other team members and departments to ensure guest needs are met seamlessly.
  • Attend training sessions and staff meetings as needed to continually enhance service skills.

Qualifications:

  • Ability to stand/walk for the entire shift and perform light cleaning duties.
  • Comfortable speaking with guests on the phone and in person in a courteous, professional manner.
  • Flexible schedule to accommodate spa hours, including availability on weekends.
  • Interest in spa services preferred; prior experience in a retail, customer service, or spa environment is a plus.
  • Ability to operate computer systems efficiently.
  • Enjoys promoting a tranquil environment and has strong customer service skills.
  • Ability to clear a credit check.

Benefits for Full-Time Employees Include:

  • 401(k) with employer matching.
  • Employer Paid Short Term and Long Term Disability Insurance.
  • AD&D insurance.
  • Dental, health, and vision insurance.
  • Pet Insurance.
  • Employee discounts at Northwood Hospitality properties.
  • Flexible spending and health savings accounts.
  • Life insurance.
  • Paid time off.

Why Join Cheeca Lodge & Spa?

As a Spa Concierge/Desk Receptionist at Cheeca Lodge & Spa, you’ll play a vital role in creating a memorable, soothing experience for every guest. This is an opportunity to work in a serene and luxurious environment while supporting our guests’ relaxation and well-being. Apply today to join a team that prioritizes guest satisfaction in a beautiful, upscale resort setting.

 

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