Transaction Analyst na Western Missouri Medical Center

Description

PURPOSE STATEMENT

The Transaction Analyst is responsible for verifying all payments and adjustments are posted correctly on accounts which can be either manually or electronically posted. Also verifies batch totals to bank totals.

ESSENTIAL FUNCTIONS

• Use AIDET when greeting patients/customers either on the phone or in person.
• Assist patients/customers with the concerns and questions on all bills from WMMC and WMMC clinics, as assigned.
• Trend claim denials, advises supervisor of trends in order to improve processes with the department.
• Continuously reviews work processes in functional areas of responsibility to improve operational performance.
• Able to balance to cash/batch totals as well as adjustment totals to keep error rate below 0.05%.
• All messages left before 330PM Monday through Friday must be returned with 2 hours.
• Handle inquiries from patients/customers as needed after identification has been verified.
• Assist co-workers as needed/requested.
• Maintain a positive rapport with all customers.
• Appropriately handles telephone and email communications.
• Support the Medical Center’s Mission/Vision/Philosophy positively.
• Maintain regular and predictable attendance.
• Perform other essential duties as assigned.

Requirements

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS

• High school diploma or equivalent. 
• Fast and accurate 10 key. 
• Previous medical billing/collecting experience required. 
• Must be self-motivated and have the ability to work within the established policies, procedures and practices prescribed by the hospital/clinic. 

PHYSICAL/MENTAL REQUIREMENTS

• Must be able to sit and stand, intermittent 8 to 10 hours a day.
• Must be able to use standard office equipment, including the telephone and computer keyboard.
• Continuously works under pressure of near 100% accuracy while meeting inflexible deadlines.
• Continuously utilizes manual/bi-manual dexterity, near vision, speech, and hearing.
• Frequently stands, walks, sits and utilizes eye/hand coordination and color definition.
• Occasionally reaches above shoulder, regularly required to life and/or carry up to 40 lbs.
• Occasionally walks on uneven surfaces.
• Ability to travel 1% of the time, including flying and driving rental cars.
• To accommodate travel, must be able to transport own suitcases and portable computer estimated at 25 pounds.