
Part Time Retail Support Specialist (Sat-Sun, 5am to 12pm) na KWI
KWI · Melville, Estados Unidos Da América · Onsite
- Escritório em Melville
The Company
As a Retail Support Specialist, you excel at the below core competencies
- Building strong customer relationships and delivering customer-centric solutions
- Stepping up to address difficult issues, saying what needs to be said
- Holding self and others accountable to meet commitments
- Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
The impact you'll make
- Escalate Priority 1 Tickets to Senior Analysts
- Provide the very highest level of service to KWI’s Clients
- Solicit and expound upon all available information from the customer regarding details of system issues (hardware/software/network) & make every possible attempt to resolve
- Identify and escalate open issues that represent risk
- Troubleshoot, diagnose, and resolve mobile POS technical issues reported
- Ensure calls are clearly documented and properly tracked
- Provide restorative and/or maintenance actions where possible to resolve customer issues and follow up for any unresolved problems
- Identify trends of incoming calls and report to Senior Analysts
- Manage priority amongst multiple simultaneous requests
- Ensure customers are kept well informed of the status of their requests
- Make recommendations on standards and procedures for support operations
What you will bring
- Experience dealing with customers and resolving customer problems
- Must be capable of working under high pressure environment to get the job done quickly and effectively, with customer satisfaction being the ultimate measure of success
- Self-starter in an entrepreneurial environment
- Familiarity with the retail environment
- Ability to work overnight schedule, including weekends and holidays
As a member of the KIW team you will receive
- Full Medical, Dental and Vision
- Annual bonus policy
- Free gym in the building
- Generous PTO policy
- Summer Fridays....all year round
- Tuition Reimbursement
- Discount from building café
- 401(K) with a 50% company match (up to 6% of employee contribution)
- Employee Referral Program
- (1) Volunteer day each year
Our work space
Our commitment to you