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Community Relations Manager na Bank of Guam

Bank of Guam · Hagatna, Estados Unidos Da América · Onsite

US$ 67.057,00  -  US$ 73.472,00

Microsoft Office

Microsoft Excel

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At the Bank of Guam it all starts with HEART! 

We are on a mission to delight customers by delivering exceptional service and being there for them when they need us most – just like family. We demonstrate that level of care by being AUTHENTIC, COMPASSIONATE, COURAGEOUS and PERSEVERING in all our interactions. To that end we encourage all employees to find their passion and be their best selves for our customers, fellow employees, and the greater community. We do this by:

LIVING THE BRAND and leading with heart and exceeding expectations

EMBRACING THE JOURNEY by accepting change and challenging others to do the same

BEING AN OWNER of our career and taking responsibility for our actions

LOVING TO LEARN by committing to personal growth and development

Are you passionate about delighting customers and helping them achieve financial success? If the answer is yes, then come join us!

 

 

General Summary: 

• You have a heartfelt understanding of our brand and its value to our customers, colleagues, and community.

• You bring our brand to life by sharing who we are and what we do with our customers, colleagues, and community.

• You’re full of ideas and willing to share them through collaboration with internal and external partners.

• You help us stay true to who we are by discovering and developing, and maintaining ways to keep the integrity of our brand, mission, vision, and values strong and at the forefront of everything we do.

• You live and breathe our brand, giving our people something to believe in, rally around, and stand behind.

 

Category of Essential Functions & Task

FLSA Class

% Time

 

Manage the Relationship

 

25% Time

  • Collaborate with key partners throughout the organization to maintain the integrity and protect the heart of our brand
  • Alongside the Director of Brand & Community Relations, assist in promoting the visibility and awareness of our Bank, highlighting our mission, vision, values, messaging, and visuals to our customers, colleagues, and community partners
  • Meet, greet, and manage relationships with community partners on sponsorships and donations that add value to their mission, engage employees, and have a meaningful impact on the community
  • Join forces with our Customer Engagement Team through the planning, coordination, and execution of activities that bring our brand to life
  • Collaborate with our Employee Engagement Manager and Human Resources Team to create opportunities for volunteerism, increase moral, promote and preserve our Familia culture, and position the Bank as a preferred employer
  • Work alongside our Content Specialist and Creative Team by preparing production briefs that hit all the right notes
  • Meets with internal clients to understand business unit objectives and goals, and provides clarity/guidance regarding creative, design, and production activities

 

 

Manage the Experience

 

25% Time

  • Have a connection with our customers, in partnership with other internal teams to uncover compelling insights with the potential to strengthen their connection to our brand
  • Be a key contributor in planning, developing, coordinating, and executing Brand and Customer Experience-led initiatives that increase our Net Promoter Score and contribute to our Critical Drivers
  • Help capture new and innovative ways of connecting with audiences and drive creative ideas that deliver results
  • As our Community Relations Manager, you’re a positive reflection of our personalities across all connections and interactions with our customers, colleagues, and community
  • You support all The Bank’s efforts to deliver on our mission, vision, and promise to always be “The People’s Bank”

 

 

Manage the Transaction / Tasks

 

25% Time

  • Work closely with the Director of Brand & Community Relations  to assist in building, managing, and executing our brand strategy across each channel in support of achieving our Critical Drivers
  • Oversees the creation of all corporate communications to both internal and external audiences including internal memos and announcements, advertising, product marketing, brand initiatives, public relations, blog posts, knowledgebase articles and digital channels when needed.
  • Keep organized by creating, maintaining, and following administrative processes
  • Help keep an eye on our Sponsorship & Donations and Public Relations budget by tracking expenses, processing payments, and monitoring financial reports
  • Meet deadlines by checking in on the progress of Community Relations-related creative jobs in production
  • Track and record Community Reinvestment Act (CRA) qualified activities to meet or exceed departmental Critical Drivers

 

 

Mitigate the Risk

 

25% Time

  • Make sure our customers always know it’s us by protecting our brand, visual identity, and signature elements
  • Take a look at internal and external messaging, ensuring it sounds like us. And if it needs it, you’ve got all the proofreading, copyediting, and creative writing resources to help get it there.
  • Pays attention to other financial service providers and relevant brands
  • Keep an eye on the delivery and execution of sponsorship and donations agreements, helping to ensure the proper use of our brand assets and each inclusion is delivered
  • Helps to monitor brand metrics, customer trends, and proactively search for and report reputational risks
  • Ensures brand-related activities are in compliance with internal, local and federal regulations
  • Help perform research that allows us to make informed decisions so every step is intentional and towards a common goal

 

 

 

FLSA Categorization 

 


 

Required Knowledge, Skills and Abilities:

  • Excellent creative, presentation, and problem-solving skills
  • Detail oriented and highly organized
  • General understanding of creative, design, and marketing processes
  • Strong written, verbal, and interpersonal skills
  • Positive attitude with a collaborative mindset
  • Desire to learn and open to positive and constructive feedback
  • General understanding of today’s media landscape and how people engage with marketing
  • Self-starter and goal-driven attitude
  • Honesty, dependability with strong determination to contribute to the team effort
  • Excellent time management skills

 

Education and Experience:

  • High School Diploma or GED
  • Experience in Brand, Marketing, Customer Experience, or Bank Operations

 

Physical Requirements & Working Conditions: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. 

  • Seeing: Must be able to read report and use computer regularly (100%)
  • Hearing: Must be able to hear well enough to communicate to coworkers regularly (67-100%)
  • Fingering/Grasping/Feeling: must be able to write, type, use phone, regularly (100%)
  • Lifting/Pulling/Pushing Frequently (34-66%)
  • Climbing/Stooping/Kneeling Occasionally (12-33%)
  • Seeing: Must be able to read report and use computer (100%)

 

Must be able to operate basic office equipment (PC, typewriter, fax, copier and telephone) as well as new and emerging technology, including but not limited to smart phones, tablet devices, digital signage and monitors. Must be proficient in Microsoft Office.

 

Fair Labor Standards Act (FLSA) Classification

Based off of the duties that are described for this role, this is a non-exempt/exempt role. 

 

This is me! 

It is important to note that the job description above is intended to describe the general nature and expectation of work to be performed by employees and potential candidates and is not an exhaustive list of responsibilities, duties and skills required.  Additionally, it does not establish a contract for employment and is subject to change at the discretion of the Bank. Employees must remain in their respective position for a minimum of 1 year with the exception of a promotional opportunity where the minimum qualifications have been attained.

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