Account Manager na Corpay

Your role

What you'll be doing

What We Need

Corpay^ is currently looking to hire an Account Manager within our UK Customer Service division. This position falls under The Fuelcard Company line of business, based in Swindon.

In this role, you will be working within a high performing team, as an Account Manager, on a permanent, full-time basis. You will be key in supporting TFCC’s commercial presence through retention and up-sell activities.

How We Work

As an Account Manager, you will be based from our Swindon office 5 days per week.

Our business operating hours are Monday – Friday, 8:45am – 5.15pm.

Corpay will set you up for success by providing:

• Assigned workspace in office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities 

You will support and retain customers by managing and exceeding expectations through delivery of a quality service that focuses on our customer centric approach for a portfolio of our customers.

• Build and develop positive relationships with all internal and external colleagues, suppliers and customers to ensure delivery of customer excellence whilst adhering to service level agreements.  

• Actively engage with our customers to identify and grow both Revenue and Volume opportunities. 

• Proactively promote and/or sell relevant products/services to ensure the ongoing development of our business relationship, where appropriate.  

• Manage all requests and queries, providing solutions and advice within the agreed service levels to ensure first class delivery as well as liaising with other areas of the business to fulfil customer requirements.  

• Handle all queries, whether telephone or email-based enquiries within the established best practice and department procedures, to the satisfaction of both the customer and the business.  

• Administer all departmental tasks as required in a complete, efficient and productive manner. Actively identify opportunities to improve service levels and propose solutions to enhance process efficiencies.  

• Ensure all key aspects of conversations / interactions are captured in the system to enhance our data and improve future interactions. 

• Contribute to service delivery levels by providing guidance to others and informing the decision-making processes wherever possible.

Qualifications and Skills

• Ideally you will have some customer service experience in a related environment, experience in a telephone based role will be advantageous 
• Excellent telephone manner and keyboard skills coupled with strong communication, negotiation and closing skills  
• Be self-starter, tenacious, resilient and have a positive attitude at all times

Benefits and Perks

• 4 X Life insurance
• Pension scheme 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to benefits portal
• Access to LinkedIn learning
• Free parking onsite

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About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.