Support Counter Assistant na Jobs at Jersey Electricity | Jersey Electricity Careers
Jobs at Jersey Electricity | Jersey Electricity Careers · St Helier, Reino Unido · Onsite
- Escritório em St Helier
Come and join us at the Powerhouse! Could you be our next Support Counter Assistant?
We are looking for someone to provide first line support to customers returning faulty goods and those who require advice on the service desk.
Liaise with suppliers or repair agents to return faulty goods.
We are looking for someone to provide first line support to customers returning faulty goods and those who require advice on the service desk.
Liaise with suppliers or repair agents to return faulty goods.
Key Responsibilities
Customer Experience
- Interact with customers as they return faulty and unwanted products
- Update customers regularly with progress reports.
- Deal with first line customer complaints and escalate more serious complaints to your line managers
- Respond to customer and internal emails.
- Ensure high levels of customer satisfaction through excellent customer service
- Act in a professional and reliable manner
Manage your own training and development plan
Administer CRM Interactions
Administer CRM Interactions
- Create, manage and close CRM cases.
- Escalate exceptional cases to the retail management team.
- Provide feedback on CRM cases to the retail management team.
- Administer the Return of Faulty Products
- Process credit memo’s and replacement invoices
- Process faulty goods in line with company procedures.
Test products for faults
- Liaise with suppliers and service agents.
- Provide return instructions to the stores function.
- Chase suppliers for outstanding repairs.
- Provide feedback to the service manager on supplier return processes.
Skills, Knowledge & Expertise
- Good IT skills including word, excel & outlook.
- Excellent customer care skills.
- Excellent team working skills.
- Methodical approach to work.
- Good attention to detail.
- Good organisational skills.
- Good skills in verbal and written communication
Job Benefits
At Jersey Electricity we provide a complete benefit package to ensure all elements of your wellbeing are supported. Financial benefits include free onsite parking, discounted electricity rates, discount within our Powerhouse shop, competitive above living wage salaries combined with an attractive pension.
Your physical and mental wellbeing are supported with subsidised onsite yoga, subsidised Active card membership, free weekly fruit, and onsite trained Mental Health First Aiders.
We are family-friendly, believe in life work blend and strive to give you everything you need to both love your job, do excellent work, and enjoy your free time with family and friends.
Your physical and mental wellbeing are supported with subsidised onsite yoga, subsidised Active card membership, free weekly fruit, and onsite trained Mental Health First Aiders.
We are family-friendly, believe in life work blend and strive to give you everything you need to both love your job, do excellent work, and enjoy your free time with family and friends.
