Platzhalter Bild

Help Desk Analyst na FirstHealth of the Carolinas, Inc.

FirstHealth of the Carolinas, Inc. · Pinehurst, Estados Unidos Da América · Onsite

Candidatar-se agora
Overview:

Help Desk Analyst

 

Receives and triages all incoming support calls, logs all requests for service, system issues and subsequent resolutions in the Helpdesk database.  Serves as primary contact for system-related end-user questions and issues.  Responds to service requests from end users relating to software, hardware, and network issues, including resetting user passwords and granting of user access privileges.  Provides assistance with any and all activities relating daily computer operations.

 

Weekend day position - Saturday and Sunday 11:00am-11:30pm

Responsibilities:

This position is system critical. 

 

Coverage is 24/7 including holidays, weekends, and inclement weather. 

 

Generally assigned to specific shift. May work alone, after hours and on weekends based on assigned shift or critical need. 

Qualifications:

High school diploma required. Associate degree in Information Technology, Computer Science or equivalent experience preferredCompTIA A+, Security+, Network+ or CCNA preferred. 

 

Current enrollment in ainformation technology curriculum considered. 

  

Minimum of one year of experience in a customer service, help desk or data center environment preferredGeneral computer/systems knowledge required. Experience with service desk systems, Windows, Microsoft Office toolsvirtual computingand/or enterprise environments preferred. 

Candidatar-se agora

Outros empregos