We’re not just a cookie company – we’re a community of Insomniacs. We know our cookies are the most delicious around, but it’s our team members that make Insomnia Cookies an amazing place to be. Have a hunger to succeed? A passion for the sweeter things in life? Got big dreams and a ceaseless imagination? Then we want to get to know YOU!
As a Store Manager, you are the captain of our bakery – day or night! You understand what it takes to Own the Night (and beyond) by delivering the finest cookies to our fantastic fans. You will be hospitality focused looking to lead a fun, entrepreneurial and rapidly growing company in a role that offers great training and mentorship, professional growth, quick advancement opportunities and achievable sales success! You will be able to predict the flow of business throughout your business, with a ‘Run It Like You Own It’ mindset. Your ‘hands on’ leadership style will drive your team to engage with customers, bake the perfect product and ensure that each customer interaction should reflect our culture and vision. You will also take pride in knowing that your ability as a leading Insomniac delivers a fun and productive night for your store every night.
Some of our Store Manager Sweet Perks
Competitive salary plus potential quarterly bonus based on KPIs
Life Assurance
Pension
Holiday Pay
Guaranteed paid day off for your birthday – Who wants to be at work on their birthday?
Guaranteed paid day off for your child’s birthday or pet’s birthday and we’ll throw another one in for your significant other – We are that nice!
Employee assistance and wellness support
2 paid charity days per year to support your local community
Flexible work schedules
Excellent training through the Cookie College
Fun and exciting team environment
Unrivalled culture and values – Work with the team not by yourself
50% discount
Enjoy a free cookie on every shift
What will I do as a Store Manager?
Recruit, train, coach, develop and retain a diverse team that reflects our community and our values. This will include Shift Leaders, Cookie Crew and Delivery Drivers.
Provide incredible customer service and quality products to all our fans throughout their experience within our bakeries or at home
Establish a strong culture of excellence that prioritises pride in team, customer, and product
Run it like you own it! Be accountable and responsible for all aspects of your business through communication of all relevant information to your team, monitoring production efficiency, coaching the team to ensure company standards and procedures, and assisting in the training and development of the Cookie Crew
Manage and audit inventory to maintain proper controls and profitability
Lead by example when it comes to company policies and procedures
Create and drive in store recognition awards and contests through our culture and values:
o Dream Big
o We Are All Insomniacs
o Stay Hungry
o Baked To Perfection
o Do What’s Different
o Indulge In Life
Support and work alongside your team whilst encouraging them to be the best version of themselves
Provide a safe, clean, working environment for our fans and team whilst adhering to safe food handling practices
Coaching from the heart and tough love conversations to get the best from your team
Desired skills/experience
At least 2 years of work experience at a similar level within a leadership and customer service focused role
Outstanding communication, time management, and people skills
Engaging and supportive
Hospitality and people driven
Detail focused
Must be able to work nights, weekends, and holidays and prioritise the needs of the business
Ability to lead-by-example and motivate others
Legally eligible to work in the United Kingdom
Must be 18 years or older
About us:
Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward and Insomnia Cookies has become a cult brand in the US known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding global footprint we are now here in the UK. We launched in Manchester in 2023, Sheffield in 2024 and are now coming to a city near you! Insomnia Cookies is revolutionising the cookie game by truly "Imagining What’s Possible"!
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