Automotive Service Mechanic I - Dollywood Theme Park - Full Time Year Round na Dollywood Company

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking an Automotive Service Mechanic I who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Automotive Service Mechanic I checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Automotive Service Mechanic I Position is responsible for servicing and repairing automobiles, Trams, Host shuttles and other motorized equipment to include preventive maintenance and component repair or overhaul. 

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Provide preventive maintenance such as checking the fuel systems, electrical systems, brakes and changing the oil to avoid breakdown
• Performs daily, weekly, monthly, quarterly and annual inspections and preventive maintenance on vehicles with oversight from Automotive Service Technician II or III 
• Perform routine and scheduled maintenance services such as oil changes, lubrications, and tune-ups 
• Lubricates equipment in accordance with established procedures and charts; checks and changes oil, oil filters and air filters, fuels and services Trams, Host shuttles and other vehicles; replaces hoses, belts, water pumps, batteries and similar equipment and parts
• Checks wiper blades and other safety equipment; checks radiators and batteries, checks water and antifreeze levels; checks air in tires and adjusts pressure; repairs flat tires and changes tires as necessary
• Follow checklists to ensure all important parts are examined, including belts, hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings, and other potentially troublesome areas
• Performs diversified electrical work on all automotive and related equipment, such as servicing, installing batteries and terminals, repairing and adjusting lights, and repairing generators and starters
• Responds to routine and emergency calls for repairs and service
• Assists the Automotive Service Technician(s) II or III in performing moderate to complex overhaul and repair work on engines, transmissions, drive unit, brakes, suspension systems, hydraulic systems, fuel systems, cooling systems, alternators, electrical systems, instrumentations and other necessary power equipment
• Troubleshoots by referring to technical manuals and technical library while utilizing a systematic approach
• Maintains records of work performed and the need for future service. Inputs in logbooks; completion of inspections, corrective action, and/or repairs made and lists applicable parts used
• Uses a variety of testing equipment such as ammeters, voltmeters and gauges to determine malfunctions and the need for repair
• Test drive or evaluate the performance of the vehicle or equipment after it has been serviced to determine that it functions at its optimum levelLearn and actively participate in Environmental, Health & Safety responsibilities by following established Dollywood policy, procedures, training and team member involvement activities
• Consistently practice safe work habits including but not limited to the use of personal protective equipment, lifting equipment and reporting of unsafe situations
• Keep all records up to date and current in an accessible, organized fashion. (i.e. Logbooks, Inspection Forms, Work orders etc.)  
• Update job knowledge by participating in educational opportunities; reading technical publications. 
• Assist in maintaining inventory of spare parts, hardware, and tools 
• Clean maintenance shop, including but not limited to stations, equipment, and tools 

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years of age
• Completion of a standard high school, trade or vocational school course(s); or any equivalent combination of experience and training
• ASE Certification preferred
• 2 years' experience in the diagnosis, repair, and maintenance of automobiles
• Must be proficient in all areas of automotive repair
• Working knowledge of the occupational hazards and safety precautions of the trade
• Valid driver’s license and proof of auto liability insurance for use of company vehicles
• Must pass pre-employment drug test and background check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work.
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must maintain a professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistently with creating a safe and secure environment for hosts and guests
• Able to be flexible and handle frequent changes in priorities
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working indoors and outdoors
• Able to meet the physical demands of the job
• Must function independently with limited supervision and guidance
• Must have manual dexterity necessary to complete all job duties
• Able to sit and/or stand for long/short periods
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to tolerate a year-round outdoor environment, with temperatures from 0 to 120 degrees 
• Able to work comfortably at heights up to 30ft
• Able to perform other duties as assigned
• Able to analyze and remember information
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Able to perform these operations using units of the Metric system in weight measurement, volume, and distance
• Able to tolerate approved exposure levels to various chemicals found in cleaning solvents, adhesives, paints, and lubricants 
• Tasks involve the regular and at times sustained performance of moderately physically demanding work. This typically involves some combination of balancing, stooping, kneeling, and crouching. Tasks may also involve the lifting, carrying, pushing and/or pulling of objects and materials of moderately heavy weight (up to 50lbs) and occasionally heavier weight (up to 100lbs)
• Must possess the mental and physical capabilities necessary to perform the primary job duties, including climbing, crawling, and working in confined spaces
• While performing the duties of this job, the individual may be regularly expected to work near moving mechanical parts
• Able to use hand tools and power tools such as electric drills, drill presses, side grinders, porta-bands, reciprocating saws, electric hoists, chain saws, band saws, jig saws, torque wrenches, and impact wrenches 
• Must possess strong safety sensitivity and ability to work with many different types of mechanical devices
• Ability to read/write, comprehend instructions and communicate in English

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.