Systems Analyst I - Tier 1 or 2 Help Desk Support (Active Secret Clearance) na Akima, LLC

Work Where it Matters

Cloud Lake Technology, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Cloud Lake, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, Cloud Lake provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, Cloud Lake delivers highly specialized, data-centric services and technology solutions that break down organizational boundaries and transform mission delivery.

As a Cloud Lake employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Cloud Lake Technology an AKIMA company is looking for an IT Technical Support Specialist.  Perform basic technical support to staff and customers by testing software and hardware products, maintain software documentation, respond to and follow-up on internal and external customer support problems. Also, provide support to end users for either PC, server, or mainframe applications and hardware. Perform problem solving and assistance on various software applications and hardware systems for the DEA Special Operations Special Projects Sections and Supporting units.  To join our team of outstanding professionals, apply today!

• Provide individual instruction and/or training to users on new or updated technologies. May train other staff employees.
• Performs routine technical assistance and maintenance duties.
• Maintains and updates record keeping system; may document projects and maintain user instructions.
• Assists with tracking inventory levels of equipment and materials; performs data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports and/or systems errors.
• Performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts.
• Assists with the implementation of technology projects with moderate scope and impact.
• Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices.
• Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
• Functional familiarity with application knowledge and experience with MySQL, Oracle, PostgreSQL, MS SQL, MongoDB, Redis and Elasticsearch.
• Performs miscellaneous job-related duties as assigned.

• Requires 5 years of experience directly related to the duties and responsibilities specified. Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.
• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
• Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.
• Ability to know how to find current technological developments/trends in area of focus.
• Ability to provide direction to staff and colleagues to resolve technological issues.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
• Ability to analyze and resolve basic computer problems.
• Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.
• Active DoD Secret level clearance and ability to pass DEA adjudication process. 

 Skills & Competences: 

• Excellent command of English (written and spoken) and presentation skills.
• Excellent interpersonal, organizational, and problem-solving skills, including a superior ability to work effectively at the highest levels within an interagency environment on complex issues requiring consensus-building.
• Outstanding customer service.
• Experience troubleshooting Windows operating system
• Capable of working on multiple phases of complex projects independently