Communications Supervisor na Joliet Junior College

Position Title:

Communications Supervisor

Job Description:

POSITION TITLE: Communications Supervisor
STATUS: Full time
DEPARTMENT: Campus Police
DIVISION: Presidents Office
CLASSIFICATION: Non-exempt
UNION: TOSSC-AFT Local 604
REPORTS TO: Chief of Police through Chain of Command
PLACEMENT: Grade 111
HIRING RANGE: $27.33 - $28.97 hourly

Competitive starting pay is dependent on education and experience.  JJC offers regular full-time positions a variety of fringe benefits including retirement benefits, holidays, personal time, and other discounts/reimbursement for classes.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

POSITION SUMMARY
The Communications Supervisor is responsible for the supervision of the operations of the JJCPD Communications Center and the Communications Operators. This is a fast-paced, highly technical work environment involving automated systems pertaining to law enforcement public safety communications. Work requires the ability to comprehend and apply county, state and federal regulations governing law enforcement and public safety operational procedures, including transmissions by radio, telephone; ability to analyze situations and determine the effective course of action; adjust quickly to changing situations while assessing time and sensitive information; perform several tasks at the same time and assign appropriate priorities to incoming calls for service while monitoring multiple frequencies and viewing multiple computer screens. Must have the ability to maintain an efficient and calm demeanor in handling adverse or stressful situations for extended periods in a high-volume public safety work environment. Requires frequent contact with the public, police and emergency service providers, and occasional contact with other federal, state, and local government agencies. Data entry skill; ability to speak clearly and distinctly; ability to hear; ability to utilize appropriate methodology and resources; ability to follow instructions quickly; ability to operate a computer terminal keyboard and read computer screens for extended periods.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES
In addition to their regular duties as a Communications Operator, the Communications Supervisor shall:
1.    Prepare work schedules to provide for adequate coverage on all shifts; prepare and approve Vacation                      
       Leave, Training Requests and Overtime schedules. 
2.    Review and investigate internal and external complaints of communications personnel and/or incident handling procedures.    
3.    Conduct first level Performance Evaluations of communications personnel; work with communications personnel to correct deficiencies; implement disciplinary procedures
4.   Coordinate, monitor and supervise training of all new communications personnel. Includes
       involvement in the hiring process.                                                                            
5.    Formulate Communications Center procedures and perform Quality Assurance responsibilities as needed for efficient operations of the center, to ensure compliance with departmental policies and State mandates. 
6.    Ensure communications personnel maintain all necessary certifications and are current in all required training. 
7.    Monitor Communications Center equipment & make recommendations for repairs or    
      new equipment as needed, maintain and restock supplies.
8.    Function as LEADS Coordinator, LEADS LMS System Administrator and assure compliance with all LEADS requirements. 
9.    Function as coordinator for P1 CAD system and RMS system.
10. Compile data for CLERY act, Board of Trustee, ISP monthly crime statistics and other mandated reports.  Recognizes and has a clear understanding of the classification systems for UCR, NIBRS and Clery as related to report functions.
11.    Recommend, assist and participate in goals and objectives of the department and the college.
12.  Able to perform the full range of duties of lower-level communications personnel, working effectively and calmy in a high stress environment, with an emphasis on professionalism and a high level of customer service.

MINIMUM QUALIFICATIONS
1.    High School Diploma or equivalent.
2.    Prior public safety dispatching experience, min ten years of experience in a Police Communications Center setting
3.    Strong computer skills and a working knowledge of Microsoft Office, including Excel for data input and retrieval. 
4.    Strong communication skills and the ability to remain calm and deescalate volatile situations.
5.    Strong verbal and written skills and the ability and willingness to work cooperatively with a diverse population under high stress situations.
6.    The ability to speak clearly in a well-modulated voice; practice good judgements
7.    The ability to keep records and to prepare reports from such records
8.    Must be LEADS certified and CTO certified (Communications Certified Training Officer).
9.    Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
10.    Demonstrated commitment to the college’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.

PREFERRED QUALIFICATIONS
1.    English and Spanish verbal and written communication proficiency.
2.    Demonstrated multicultural competence.
3.    Prior Supervisor and training experience in a Police Communications Center

BENEFITS

Click on the link for information about JJC's Benefits: Technical Office Support Staff Council (TOSSC)-AFT Local 604 

Full Time/Part Time:

Full time

Union (If Applicable):

TOSSC

Scheduled Hours:

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