Administrative Officer - Emergency Medicine (Berwick, VIC, AU, 3806) na Monash Health

Embark on a rewarding career and be part of a team where your dedication makes a difference in people’s lives.

Join Our Team as an Administrative Officer (Part-Time)
Location: Casey Emergency Department, Berwick Campus

About Us:

Our Emergency Department at Casey Hospital in Berwick, services the communities and surrounds of Casey and Cardinia. Over 66,000 people present to the emergency department each year.

Inclusive of medical, surgical, paediatric, maternity, mental health and subacute. We have recently expanded with the addition of general medical beds, additional operating theatres, Cardiac Care Unit, Intensive Care Unit and increase of pathology and pharmacy services. We are currently seeking to increase our resources to meet this demand and the needs of our community.

About the Role:

The Emergency Department Administrative Officer position is a key multi skilled role in registering, admitting, transferring, and discharging all patients who attend the Emergency Department. The role also provides administrative support to the medical and nursing staff and responding to patient enquiries within the Emergency Department.

We are currently seeking a dedicated and detail-oriented Administrative Officer to join our team at the Casey Emergency Department, located at our Berwick Campus. This is a part-time position, ideal for someone looking to contribute to a fast-paced healthcare environment while maintaining flexibility.

Key Responsibilities:

• Provide high-quality administrative support to the Emergency Department
• Assist with scheduling, data entry, and general office tasks
• Support clinical and non-clinical staff with day-to-day operations
• Maintain patient confidentiality and adhere to hospital policies

Part-time availability: Minimum of 5 shifts required across the fortnight. Please refer to the roster below for currently vacant shifts.

About You:

Joining our team as an Emergency Administration Officer, your desire to help others especially in their urgent situations, will be well met by this job. You will be the first contact for many visitors to our 24-hour emergency area. You must create an excellent first impression of Monash Health by providing a friendly, courteous, and professional greeting to all visitors to the Emergency Department either by telephone or in person, and to support them in relation to the purpose for their contact and/or visit. Along with other Administration tasks as they arise.

To ensure your success in this role you will bring the following demonstrated skills, experience and knowledge:

• Previous experience in an administrative or healthcare setting preferred
• Excellent communication and organisational skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office and hospital systems (training provided)

• Provide a friendly, courteous, and professional greeting and support to all visitors/patients

• Answer and assist incoming callers in a friendly, courteous, and professional manner at all times
• Ensure an appropriate standard of presentation of the reception area
• Administrative support to the Administration Manager and medical employee as appropriate
• Maintain strict confidentiality regarding material accessed and not limited to patient records, team meetings and meeting minutes.
• Provide a high standard of data entry and data accuracy to the inpatient management systems
• Maintain currency of internet knowledge news

Capabilities:

• Possess excellent communication skills
• Always display a high level of customer service
• Ability to function calmly, systemically, and efficiently with several streams of concurrent activity
• Be able to work under challenging situations
• Be able to prioritise tasks
• Willing and able to work in all areas of the Department
• Express teamwork qualities