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Patient Accounts Representative-REMOTE POSITION na Memorial Regional Health

Memorial Regional Health · Craig, Estados Unidos Da América · Remote

US$ 39.728,00  -  US$ 59.571,00

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ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Supervisory-Specific Performance Expectations, Duties, and Responsibilities: o N/A

Position-Specific Performance Expectations, Duties, and Responsibilities:

  • Call, send electronic messages, and send letters to patients with outstanding balances in effort to make collections.
  • Greeting patients over the phone in a friendly and courteous manner.
  • Ability to work with all members of the financial team to assist with patients accounts.
  • Efficiently verifying mailing address, contact phone number, insurance and other demographic information.
  • Evaluates patient accounts for Bad debt status, reaches out to patient to set up payment plans.
  • General understanding of Patient Accounts to help patient understand bills and insurance payments.
  • Analyze financials and establish payment arrangements on high dollar deductible plans, co-pays and self-pay accounts.
  • Effectively, navigate EMR to find proper documentation and forms.
  • Accurately update patient’s information in EMR system.
  • Must meet established productivity and quality guidelines.
  • Provides estimated quotes for prompt pay discount or time of service discount.
  • Post cash and credit card payments.
  • Answer incoming phone calls from patients, physicians and other sources related to financial questions.
  • Correctly and professionally document financials and patient interactions within EMR for financial clearance and counseling.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Attends all applicable workshops
    • Responsible to monitor supervisor directed indicators.
    • Train others in department when needed.
    • Follow communication, expectations, and guidelines and polices.
    • Follow CHOICE Behavioral Standards.
    • Protects patient privacy during direct contact, follows HIPAA standards for guarding PHI.
    • Performs other duties as assigned.
  • Organization-Specific Performance Expectations, Duties, and Responsibilities:

    • Demonstrates 100% commitment to performance in accordance with the CHOICE values of MRH and representing the organization in a positive and professional manner.
    • Establishes and maintains effective verbal and written communication and good working relationships with all patients, staff, and vendors.
    • Adheres to MRH attire/dress code per policies and procedures.
    • Utilizes initiative; strives to maintain a steady level of productivity; self-motivated; and manages activity and time.
    • Completes annual education, training, in-service, and licensure/certification requirements; and attends departmental and organizational staff meetings or reads meeting minutes.
    • Maintains patient confidentiality at all times.
    • Reports to work on time as scheduled; completes work within designated timeframes.
    • Actively participates in departmental and organizational performance improvement and continuous quality improvement activities.
    • Strives to uphold regulatory requirements to ensure continual compliance with departmental, hospital, state, and federal regulations and policies.
    • Follows policies and procedures for infection control, safety, and risk management to ensure a safe environment for patients, the public, and staff.

    QUALIFICATIONS:

    Minimum Requirements:

    • Must be at least 16 years of age (21 for driving positions with a valid driver’s license)
    • Must be able to legally work in the United States.
    • Must be able to pass a background check.
    • Must be able to pass a drug screening and breath alcohol test (if applicable)
    • Must complete employee health meeting.
    • 2 years of Customer Service related experience.

    Required Education/Licensure/Certification:

    • High School Diploma or equivalent preferred
    • Unencumbered License/Certification (if applicable)

    Experience:

    • Familiar with Medical Terminology helpful.
    • Past knowledge of all Microsoft Office products.
    • Bilingual preferred.
    • Follow CHOICE Behavioral Standards.

    o Protects patient privacy during direct contact, follows HIPAA standards for guarding PHI.

 

  • Position Classification:  Non-Exempt

    Compensation Range: $19.10 to $28.64

    Benefits:  Medical, Dental, Life, Retirement, Paid Time Off

     

 

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