D365 WMS Technical Specialist na Johnstone Supply

Johnstone Supply, North Americas leading wholesale distributor of HVACR equipment, parts, and supplies has a great opportunity for a D365 WMS Technical Specialist to join our team. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google and Fujitsu, to provide contractors with world class products, technical expertise and quality service.

As a member of the IT Team, the D365 WMS Technical Specialist is a key contributor to the ERP transformation initiative, and will act as a Warehouse & Supply Chain Execution partner with Operations, Logistics, and IT stakeholders to design and implement optimized warehouse and inventory processes using Microsoft Dynamics 365 Supply Chain Management.   

Now is the best time to join Johnstone Supply. The individual selected for this role will join a top industry leader and gain exposure to critical infrastructure supporting a major fully funded ERP transformation, own critical environments, and develop their skills with cutting-edge Microsoft Azure and Dynamics 365 F&O technologies. This position has a hybrid schedule, requiring at least 2-days in the office, and must be based in the Dallas-Fort Worth, Texas metro area.

Position responsibilities:

• Responsible for translating complex warehouse and supply chain requirements into scalable, efficient system configurations across core D365 Finance & Operations (F&O) Warehouse Management modules, supporting inbound and outbound operations, inventory control, and system integrations.
• The Dynamics 365 WMS Technical Specialist collaborates closely with the ERP implementation team to ensure seamless integration of Warehouse Management System (WMS) processes and alignment with broader Supply Chain Execution functions, including Inventory Management, Procurement, and Order Fulfillment.
• Facilitates and drives collaboration with stakeholders to align warehouse management requirements with business objectives. Analyzes current warehouse, inventory, and fulfillment processes to identify opportunities for improvement. Designs, implements, and integrates D365 F&O with selected WMS solutions, including customizations, integrations, and support for inbound/outbound operations, inventory movements, mobile workflows, and real-time visibility.
• Work with business analysts and stakeholders to understand business requirements and translate them into technical specifications and solutions. Engage with a range of users to understand their needs, recommend best practices, perform fit/gap analysis, design solutions, oversee end-user training on the functionality, and deploy solutions in the WMS.
• Provide higher level support and troubleshooting for Dynamics 365 F&O modules, resolving issues related to functionality, performance, and integration, that may need specialization to resolve. Strong analytical and troubleshooting skills to resolve complex technical issues.
• Collaborate with system implementor, developers, and architects to design robust, scalable, and maintainable solutions based on D365 best practices.
• Configure and customize D365 modules to meet business-specific requirements, ensuring adherence to best practices and performance standards.
• Facilitate unit testing and user acceptance testing processes, resolve test failures, and build new automated tests using test automation software. Document technical specifications, solutions, and code changes.

Position requirements:

• Bachelor’s degree (B.A./B.S.) from four-year college or university; 10 or more years of related experience and/or training; or equivalent combination of education and experience.
• Experience with multi-site warehouse operations, multi-entity supply chain models, and distribution networks—supporting accurate integration with procurement, transportation, and order fulfillment processes.
• Preferred certifications include: 
• Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330)
• Microsoft Certified: Dynamics 365: Warehouse Management Functional Consultant Expert 
• Microsoft Certified: Power Platform App Maker Associate or relevant Power Platform certifications.
• At least 5 years of experience with core Dynamics 365 Supply Chain Management modules, with a strong focus on Warehouse Management (WMS), including design, configuration, implementation, and post-go-live support across warehouse and supply chain execution processes:
  1. Warehouse Management: Setup and optimization of warehouse layouts, location directives, work templates, wave processing, packing and shipping stations, and mobile workflows.
  2. Inventory Management: Real-time inventory tracking, inventory statuses, reservations, cycle counting, replenishment strategies, and inventory adjustments.
  3. Inbound & Outbound Processes: Configuration of receiving and put-away logic, picking and packing workflows, load planning, and shipping operations.
  4. Mobile Device Configuration: Designing mobile menus and workflows for RF scanners, enabling streamlined picking, receiving, and stock movement tasks.
  5. Labeling and Documentation: Integration and configuration of label printing (Zebra, Bartender, etc.) and warehouse documentation (packing slips, bills of lading).
  6. Operational Controls and Audit Support: Ensuring process accuracy and traceability through system-driven validation rules, approval workflows, user roles, and detailed transaction logs.
• Ensures inventory accuracy, process compliance, and warehouse execution integrity through robust internal controls, approval workflows, and detailed audit trail configurations.
• Proven ability to support digital transformation initiatives and ERP implementations focused on warehouse automation, process optimization, and operational efficiency.
• Strong knowledge of Microsoft Power Platform, including Power BI, Power Automate, and integration with WMS and SCM workflows.
• Experience with data migration tools and techniques specific to warehouse and supply chain data, such as inventory balances, shipment records, and location profiles.
• Knowledge of supply chain compliance requirements, including SOX controls as they apply to inventory management, warehouse traceability, and system auditability.
• Strong organizational skills, with the ability to design and manage structured warehouse processes, maintain visibility across multiple workflows, and prioritize tasks in fast-paced environments.
• Proven ability to manage conflict and ambiguity within cross-functional warehouse, logistics, and IT teams—especially during implementation, testing, and go-live phases.
• Demonstrated initiative and ownership, with the ability to anticipate operational challenges and proactively drive resolution and continuous improvement.
• Ability to work effectively under tight deadlines, high-volume operational conditions, and shifting business priorities.
• Ability to collaborate across organizational boundaries (e.g., warehouse operations, transportation, procurement, IT) and maintain productive relationships with 3PLs, vendors, and implementation partners.
• Skilled at communicating complex warehouse and system requirements to both technical and non-technical stakeholders, including presenting updates to leadership teams.
• Proven experience working cross-functionally within teams and across departments to support integrated supply chain initiatives and successful ERP deployments.

Johnstone Supply is strongly interested in hiring a great candidate that exhibits work behaviors & values that are conducive to building and maintaining a strong and effective company culture. These behaviors include:

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

Johnstone offers a competitive wage and benefits that include medical, dental, vision, life, LTD, 401(k) with company match, and PTO after 90 days. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience. If you are ready to take the next step in your career, apply now.

Visit our website https://www.johnstonesupply.com/our-history for more information about our growing company.

EOE & E-Verify Participating Employer.