Program Manager - Client Protection Response Management na Bank of America

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth.  This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.  Join us!

Job Description:

This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities.

The Red Team helps the bank to identify and fix gaps in their fraud prevention policies, procedures and training by simulating the actions of fraudster and works across CP and GIS to develop their test scripts and simulations.

Responsibilities:

• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders 

• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives

• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators

• Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders

• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives 

• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution

• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations.

LOB Specific Responsibilities:

• Coordinates Response to all Large-Scale Attacks & Incidents

• Executes Response Management including Impact Assessment, Coordination, & Reporting

• Leadership of Incident Impact Assessment & Escalation Process

• Strategy Development & Execution across entire Response Management Function including:

  • Establishing, Deploying & Improvement of Common Response Framework

  • Integration of Framework with Critical Escalation Paths including Sr Leaders, Legal, Risk & various FLU’s

• Lead the ongoing analysis and response of the E2E client journey process gaps, and the associated process design work to address those gaps. 

• Lead a “Red Team” with representation across Client Protection, that will identify and design solutions for our Fraud & Claims process vulnerabilities. 

• Ongoing journey mapping by product to understand:

  • Client experience

  • Opportunities

  • Vulnerabilities in our products that could be exploited.

Required Qualifications:

• 2+ years Project Management experience

• Industry Fraud Knowledge

• Ability to effectively communicate with managers, peers, and business partners on deliverables, timelines, and support needed

• Ability to effectively matrix manage several resources across several businesses within the bank

• Microsoft Office proficiency, specifically Excel & PowerPoint

Desired Qualifications:

• Bachelor's degree preferably in Business Admin.

• Project Management certification

• Fraud Knowledge - specifically a background in data management or strategy creation

Skills:

• Program Management

• Project Management

• Reporting

• Consulting

• Problem Solving

• Leadership Development

• Performance Management

• Collaboration

• Presentation Skills

• Prioritization

• Issue Management

• Risk Management

• Process Design

• Process Performance Management

• Oral Communications

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100)

Pay and benefits information

Pay range

$115,000.00 - $167,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Candidatar-se agora