Customer Service MT Project Coordinator na Mikron

Description

At Mikron we are committed to delivering the best assembly systems and all needed services throughout your product’s entire life cycle. With our extensive engineering know-how, complex process expertise, scalable platforms and lifelong support we are driving lasting success for your business.

With more than 4,000 assembly and test systems in use worldwide, our team of over 800 qualified employees have unique process expertise and the rigor for complex project management in a wide range of industries. Mikron experts will work closely with you to design an automated assembly system that meets your unique, industry-specific processes, whether for high-volume, medium-volume or lab-scale production. Mikron's standard systems are scalable and customizable to meet your current needs and adapt to future production requirements, without the need for costly and extensive future upgrades.

In this role, the CUS MT Project Coordinator will take responsibility for assisting the MT supervisor, as well as Project Managers, to ensure successful implementation of customer service projects, and on-time delivery. Support project teams by providing information and technical hands-on support during procurement and execution phases of Mikron projects. In addition, the CUS MTPC is responsible for the mechanical builds, debug, emergency support, and maintaining CUS shop areas. 

Requirements

Essential Duties & Responsibilities

• Support Customer Service personnel- Applications, Engineering, Sales, Customer support, and Parts
• Assist CUS Planner/Scheduler with mechanical assembly needs
• Support MT project schedule and adjustment when needed
• Collaborate with Project Managers and Supervisor to streamline activities and mitigate technical difficulties.
• Collaborate with various supervisors and managers for project execution activities and resourcing
• Interface with customers via phone, email, and Salesforce
• Support installation at the customer site
• Maintain CUS shop area and support in house builds
• Follow all safety policies and precautions
• Responsible to respond to customers in less than 24 hours for normal requests and within 1 hour for down type situations
• Receive parts from Logistics to assemble machinery following standard procedure
• Alignment of the machine, stations and conveyor circuit at MDE or on-site as required
• Plumbing and wiring of the machine according to the company standards at MDE or on-site as required
• Pre-align stations with calibration at MDE or on-site as required
• Final alignment and fine tuning of stations at MDE or on-site as required
• Brainstorm potential mechanical changes with the engineering team
• Run machine during debug at MDE or on-site as required
• Ensure CUS area is organized and stocked 
• Preassemble mechanical projects and coordinate shipping as needed
• Inventory, prep, and ship project job boxes ahead of field install 

 Required Education, Knowledge, Skills, and Experience 

• 3+ years of relevant working experience and customer service skills
• Microsoft Office, Microsoft Excel      is required
• Industrial automation experience. (preferred)
• Medical/pharmaceutical manufacturing industry knowledge. (preferred)
• SAP experience is a plus. (preferred)
• SalesForce experience is a plus. (preferred)
• Ability to read, interpret and work from engineering drawings and sketches (preferred)

Additional Requirements

• Must be eligible to work in the United States
• Must be able to travel as requested
• Willing and able to travel 25% of the year. Overtime may be required up to 50% of the time, depending on workload and operational needs including travel with little notice
• May be required to work off shift hours and Holidays
• Must have a valid state Driver license

Company Offered Benefits

• PTO
• 10 paid holidays (1-2 floating depending on start date)
• Pet Insurance
• Excellent Medical, Dental, and Vision insurance
• Short Term Disability, Long Term Disability, Life Insurance & ADD
• FSA, HSA
• Employee Assistance Program
• 401k with matching up to 5%, immediately vested
• Tuition and Continuing Education Reimbursement
• Professional Growth Opportunities

*This job closes on 09/26/2025 all applications up to 09/26/2025 will be considered*