Operations Supervisor na Penna Lumbermens Mut Ins Co

Description

Position Summary

Responsible for direct management of PLM’s processing staff, ensuring timely and accurate delivery of underwriting operations including new business, renewals, policy issuance, endorsements, and system administration. Provides additional support for Green Tree Risk Partners in soliciting and driving Workers’ Compensation business.

Essential Functions & Responsibilities

· Manage and oversee the processing staff, ensuring adherence to corporate standards.

· Ensure quality and timeliness of:
 - New business rating
 - Renewal rating
 - Policy issuance
 - Endorsement activity

· Evaluate staff performance and provide coaching for improvement.

· Identify and implement process improvements to increase efficiency, productivity, and cost savings.

· Manage administrative processing of all policy documentation (quotations, renewals, cancellations, endorsements).

· Build strong relationships with underwriting, business development, claims, loss control, brokers, insureds, and Green Tree Risk Partners to resolve issues and drive profitable growth.

· Actively support Green Tree Risk Partners in soliciting and developing Workers’ Compensation business opportunities.

· Ensure compliance with all regulatory and corporate deadlines.

· Assist with system testing (Insurity Policy System and others) to support departmental functions.

· Recommend process automation and mechanization opportunities.

· Develop and maintain SOPs for all operations responsibilities.

· Support growth by ensuring special requests from underwriting, sales, and Green Tree Risk Partners are fulfilled promptly.

· Provide production reporting:
 - Monthly departmental reports
 - Weekly company production reports, including review in management meetings

· Participate in major projects and cross-departmental initiatives.

· Assist Customer Service during management absences.

· Perform other duties as assigned.

Knowledge & Skills

· Strong knowledge of policy transactions and processing.

· Proficiency in MS Word, Access, Excel, and mainframe systems.

· Excellent leadership and communication skills.

· Strong organizational skills and ability to maintain confidentiality.

· Team-oriented, collaborative approach.

· Commitment to personal and professional development.

· Property & Casualty license a plus; if not currently licensed, must obtain within six (6) months of employment.

· Bachelor’s degree preferred.

Physical Requirements

· Ability to sit for extended periods of time.

· Ability to travel as business needs require.