Financial Resolution Intern na Credit Union West

Come build your future at our award-winning company with this exciting 3-month paid internship! Gain hands-on experience, work alongside industry professionals, and develop real-world skills in a dynamic and innovative environment while making a positive impact in our community.

• Paid internship – earn while you learn!
• Mentorship & professional development opportunities
• A fun, collaborative, and creative work culture

This is your chance to kickstart your career and make a meaningful impact. Don’t miss out—apply today!

Credit Union West has been named a ‘Top Company to Work for in Arizona’ for the 13th year in a row (2013-2025)! This prestigious award announced by Best Companies is earned by achieving stellar marks in a comprehensive workplace survey, where employees are asked to rate and share feedback including culture, leadership and overall satisfaction.

Internship Dates: 10/1/2025 - 12/31/2025

20 hours per week for 3 months 

Must be 18+ years old

POSITION SUMMARY 

We are seeking a motivated and enthusiastic intern to join our Financial Resolution team. This internship offers a valuable opportunity to support the mission of the Credit Union by enhancing the quality of life for our members/team members by providing accurate and timely service that builds trust and loyalty, delivered in a professional member friendly manner. This role is responsible for the collection of all delinquent consumer loans and negative shares. Accountable for initiating, pursuing, and ensuring prompt recovery of all monies owed to the credit union by correspondence with the member.

ESSENTIAL FUNCTIONS & ADDITIONAL RESPONSIBILITIES 

• Collection of Delinquent Loans and Negative Shares – Encourage prompt repayment of delinquent accounts by utilizing email, mail, and text messages. • Understanding of Collateral Protection Insurance and Coverage Requirements - Comply with internal policy and procedures and have knowledge of bankruptcy and lien laws as they apply to the collection process. Understand and follow debt collection regulations outlined by the FDCPA, CFPB and the TCPA. • Vault Project - Review all files in the Financial Resolution area of the vault to see if they need to be destroyed or sent to storage. Tear down files that need to be destroyed and place in shred bins. Remove all metal clips and prongs. All files that need to be stored will need to be placed in boxes and tracking lists created will all files included in each box. • Perform other duties as assigned.

PROGRAM AND STRUCTURE 

• Orientation - All interns will participate in an orientation session, which will cover the Credit Union’s history, values, policies and work expectations. Interns will be introduced to their department and team members. • Mentorship - Each intern will be paired with a mentor or supervisor who will guide them through the internship, providing support, feedback and career development advice. • Projects and Tasks - Interns will be assigned specific projects, tasks, and responsibilities based on business needs and when possible, aligned with their academic studies and career goals.

QUALIFICATIONS & REQUIREMENTS EDUCATION: 

High school diploma or G.E.D. EXPERIENCE: Previous business or clerical experience preferred including filing and typing.

SKILLS & COMPETENCIES 

• Live the mission, vision, and core values of the credit union. • Able to communicate effectively and tactfully with employees and members both orally and in writing. • Exceptional leadership skills: ability to motivate, influence, and engage direct and indirect reports and peers with a significant level of diplomacy and trust. • Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills. • Energetic, forward-thinking, and creative in businesssolutions with high ethicalstandards and trustworthiness. • Act as a change agent who can collaborate with diverse interests and adapt to internal, market or regulatory-driven changes. • Proven, high-level experience of decision-making within the discipline and authority of the role. • Use of advanced logic to make highly complex judgments with a material impact at the organizational level. • Work as a team member and possess positive influencing skills to bring others to new thinking and mindset. • Present a professional, courteous image when interacting with members, co-workers, the Board of Directors, management, business partners, and the community to build strong collaborative business relationships. • Maintain working knowledge of Microsoft Office, SharePoint, and collaborative tools (Teams and Zoom). • Thorough knowledge and understanding of organization’s Employee Handbook and policies. • Must comply with the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.