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Customer Service Specialist na BonaDent

BonaDent · Seneca Falls, Estados Unidos Da América · Onsite

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Description

Building the company brand of Anterior & Complex Case Specialist is always the primary consideration. Primarily responsible for maintaining exceptional customer service for all BonaDent customers utilizing excellent, in-depth knowledge of BonaDent products, processes, and programs. Maintain and develop relationships with dentists and their staff in order to retain and grow sales.


Essential Functions:

  • Provide friendly, effective and efficient communication with customers to ensure customer satisfaction
  • Ensure timely resolution and proper documentation of customer issues
  • Develop relationships and be proactive with accounts
  • Develop understanding of BonaDent products and turnaround times
  • Keep sales and technical teams abreast of issues, concerns, and successes with important accounts
  • Provide timely feedback to manager in regards to issues involving customer satisfaction
  • Partner with technical staff and sales and marketing staff to exceed customer expectations
  • Follows BonaDent’s policies and procedures

Requirements

  • High level of knowledge of Microsoft Word, Excel, Outlook, and PowerPoint
  • Multi-tasking and organizational skills, with close attention to detail
  • Ability to learn new systems and processes quickly and effectively
  • Ability to cope effectively with deadlines
  • Must be able to maintain Confidentiality
  • Must demonstrate the ability to meet basic job requirements and carry out essential job functions
  • Must be able to communicate effectively and have the ability to work well with others
  • Must have the ability to organize and manage multiple priorities
  • Must possess basic computer skills and excellent telephone etiquette
  • Must be able to take and apply constructive feedback


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