- Junior
- Escritório em Atlanta
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
StubHub is growing and looking for people who want to help us shape how millions of people buy, sell, connect, and experience live events around the world. We value togetherness, trust, inclusion, and most importantly a culture of winning. We are a global organization looking for champions of innovation and change. If you are an entrepreneurial risk taker and ready to roll up your sleeves, you’ll thrive in our environment where the rewards are highly motivating.
What You'll Do
- Primarily responsible for researching, responding to and resolving customer complaints and issues associated with Invalid Ticket claims
- Maintain a high level of follow up and consistency of contacts to all assigned issues within service level time frames
- Maintain and record daily productivity
- MPI productivity goals based on time to contact as well as time to resolve
- Provide essential feedback regarding trends, opportunities, challenges, productivity, process improvement, etc.
- Assist with team projects that contribute to overall department service quality, training initiatives, etc.
- Follow all MPI policies and procedures and support the MPI team
- Own, assist in, and develop special projects aimed at improving the Denied Entry at Gate process and/or reducing DEGs
- Additional special projects and/or duties may be assigned as needed
Who You Are:
- Customer Focused - Dedicated to meeting the expectations and requirements of internal and external customers
- Establishes and maintains effective relationships with customers and gains their trust and respect
- Ask appropriate questions to properly identify problems and solutions
- Uses his/her time effectively and efficiently Is able to communicate clearly and succinctly in a variety of settings and styles
- Works collaboratively with others to achieve group goals and objectives
- Proficient computer skills: ability to pick learn and adapt to new technology
- Strong attention to detail is critical
- Must have the ability to maintain a high degree of confidentiality, exercise discretion and good judgment
What You've Done
- Proven experience in a high-volume call center
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office
- Ability to multitask and prioritize in a fast-paced environment.
- Experience working in a performance-driven culture is a plus.
- Proficiency in English language required
- High school diploma required
What We Offer
- Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
- Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
- Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base pay is one component of StubHub’s total compensation and competitive benefits package, which includes 401(k), paid time off, paid parental leave, and comprehensive health benefits.
