- Escritório em Draper
About the Department
Please note this is an onsite role at the Draper, Utah office.
NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded.
NEOGOV is one of the top 50 fastest growing private software companies in the U.S. — Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.
Position Duties
Record updates & ownership
Perform bulk field updates (Accounts, Contacts, Leads, Opportunities, Cases, custom objects).
Reassign record ownership based on territory rules, round-robin lists, or manager requests.
Normalize and enrich fields (name formatting, phone/email standards, picklist alignment).
Merge duplicates following dedupe rules and approval steps; document merges.
Data imports & uploads
Prepare CSV templates; validate required fields, IDs, and picklist values.
Execute imports using Data Import Wizard / Data Loader / dataloader.io.
Map fields accurately; run test loads in sandbox before production.
Reconcile results: review success/error logs, fix failures, and re-run partials.
Ticket queue management
Triage new requests, clarify requirements, confirm urgency/impact, and assign to self or route.
Work tickets to SLA (acknowledge, resolve, or escalate); keep requestors updated.
Tag/track work types (ownership, data load, dedupe, report fix) for reporting.
Data quality & governance
Run scheduled data quality checks (missing required fields, stale owners, invalid emails).
Apply validation rules and duplicate rules (as configured) and report recurring breaks.
Maintain and reference a data dictionary and field usage notes.
Documentation & enablement
Write “How-to” snippets for common updates and upload playbooks.
Log changes and outcomes on tickets; attach import logs and before/after counts.
Update runbooks and checklists as processes improve.
Security & compliance
Follow least-privilege practices; never change profiles/permissions without approval.
Mask/delete sensitive data in files; store artifacts in approved locations.
Respect change-management steps (sandbox ? test ? production with approvals).
Reporting & monitoring
Maintain dashboards for ticket SLAs, backlog, and data quality KPIs.
Provide weekly rollups: volume processed, error rates, recurring root causes.
Process improvement
Propose quick wins (list views, report tweaks, Flow-based automations for repetitive updates).
Identify upstream data issues and suggest fixes at source (forms, integrations).
Minimum Qualifications
Detail-oriented and methodical-you triple-check before hitting “Import.”
Queue-driven and reliable-you like working tickets to SLA and closing the loop.
Clear communicator-you ask great clarifying questions and keep requestors updated.
Data hygiene champion-you care about clean, consistent, deduped records.
Process minded-you document steps so others can repeat them.
Trustworthy with data-you respect permissions and change-management in sandbox ? prod.
What You Have
Database basics (Taken a course related to Database in their Undergrad)
OR
Salesforce basics: comfort with Accounts, Contacts, Leads, Opportunities, Cases, and custom objects.
Spreadsheet skills: CSV prep, data cleanup (trim, split, normalize), VLOOKUP/XLOOKUP, pivots.
Nice to Have
Ticketing experience: Jira, Zendesk, or Service Cloud; prioritizing by impact/urgency.
Professional habits: versioned mappings, sandbox test runs, and clear documentation.
Other Qualifications
Duration & Benefits
Approximate 3 months
<29 hours/ week
Pay range: $20.00 /hr (The pay rate is an estimate. Offers are based on skill set, experience, and level of expertise in the required field. )
Gain practical experience in sales and technology in a supportive work environment.
Learn from experienced professionals and receive mentorship throughout the internship.
Opportunity to network with industry experts and build connections for future career prospects.
NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected military status, or other non-merit factors.
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