- Escritório em Markle
Description
DEPARTMENT: Information Technology
REPORTS TO: IT Manager
POSITION SUMMARY: The IT Intern's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
DUTIES AND RESPONSIBILITIES:
- Installing and configuring computer hardware operating systems and applications
- Monitoring and maintaining computer systems and networks
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- Install anti-virus software and maintain virus definitions.
- Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Test fixes to ensure problem has been adequately resolved.
- Perform post-resolution follow-ups to help requests.
- Evaluate documented resolutions and analyze trends for ways to prevent future problems.
- Develop help sheets and frequently asked questions lists for end users.
- Contribute to Performance Improvements at Wayne Metals, LLC.
QUALIFICATIONS:
- Associate’s degree in computer science, or technical training/experience equivalence.
- A+ Certification or technical training /experience equivalence.
- Microsoft Networking experience
- Microsoft Operating Systems
- Microsoft Office experience
- Good understanding of the organization’s goals and objectives.
- Must be self-motivated and be willing to take the initiative to get things done.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to present ideas in user-friendly language.
- Exceptional written and oral communication skills.
- Strong documentation skills.
ENVIRONMENTAL MANAGEMENT RESPONSIBILITIES:
- Conform to all Wayne Metals, LLC environmental policies, programs and procedures.
- Conform to all State of Indiana laws and regulations.
- Report any environmental concerns to supervisor, Environmental Management Representative, or the Plant manager.
- Work with the EMR and other staff to reduce pollution
- Ensure continuous improvement in the operation
- Motivate train and inform Wayne Metals employees regarding the EMS
- Recommend strategic directions for the EMS
- Sustain Wayne Metals environmental protection policy
