- Professional
- Escritório em Bengaluru
Join Vonage and help us innovate cloud communications for businesses worldwide!
Why this role matters:
Vonage works with both carrier partners and has acquired licenses to operate as a carrier, or as a service provider in several countries, enabling the delivery of a growing portfolio of Carrier Services to our global customer base. Underpinning our carrier service is a robust Regional Voice Edge platform, which will provide all carrier connectivity, allowing us to deliver the full service portfolio to all the Vonage lines of business. You will support Vonage to increase the impact and performance of these carrier services (quality testing, onboarding, monitoring, and alerting), working closely with our various carrier partners in collaboration with our internal teams to help close, support, and drive revenue. Vonage is seeking to recruit a Telecoms Analyst to support the delivery and ongoing management of these Commercial Operations functions.
Your key responsibilities:
- Be testing Vonage carrier services using existing tools and methodologies across Voice and Messaging
- Contact 3rd party acquaintances and partners to arrange live testing
- Gather and maintain the test result Data according to procedures
- Write procedures to support the continuously changing Quality framework
- Liaise with other Vonage Group functions to support the Quality framework
- Report on test results and events and provide insight for Quality optimisation
- Manipulate and transform data into insight to support the business
- Work on projects to improve the quality we deliver to our customers
What you'll bring:
- An end to end perspective of delivering carrier services to customers
- Strong analytical skills and strategic thinking
- Ability to assimilate complex operational challenges
- Ability to work across diverse teams, engage and deliver
- Strong analytical and decision-making skills that can be applied in a fast-moving environment
- Excellent written and verbal communication skills
- Client-focused attitude, with an enthusiastic and proactive nature
- Excellent attention to detail and the ability to juggle multiple projects in a fast-paced environment
- Demonstrate commitment to teamwork, and flexibility to get stuff done
Required:
- 2 years Voice/SMS Telecoms experience
- Knowledge of SIP protocols
- Knowledge of Telecom Carriers
- Excellent communication skills, both written and verbal
- Strong analytical skills
- Proficient in MS Office (Excel) or Google Suites (Google Sheets)
- Basic knowledge of SQL
- Tech “savvy” person, keen to learn new Software and methodologies
- Excellent attention to detail and the ability to juggle multiple projects in a fast-paced environment
Experience we consider a plus:
- Exposure in Automated Performance Testing tools
- Project Management experience
- API and Cloud communications Industry exposure
How you’ll benefit:
- Competitive pay and benefits
- Career growth and a collaborative work environment
- Unlimited discretionary time off and tuition reimbursement
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
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Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
