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Service Manager na Swickard Auto Group

Swickard Auto Group · Anchorage, Estados Unidos Da América · Onsite

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Description

The Service Manager is responsible for overseeing and managing all aspects of the service department, ensuring customer satisfaction, efficient operations, and profitability.


Responsibilities:

Customer Service:

  • Greet customers promptly and professionally.
  • Ensure customer satisfaction through timely and quality service.
  • Handle customer complaints and resolve issues effectively.

Team Management:

  • Hire, train, and supervise service technicians.
  • Develop and maintain a positive work environment.
  • Evaluate employee performance and provide feedback.

Operations Management:

  • Schedule and prioritize service appointments.
  • Manage inventory of parts and supplies.
  • Monitor and control labor costs.
  • Ensure compliance with safety regulations and industry standards.

Financial Management:

  • Prepare and analyze service department reports.
  • Develop and implement strategies to increase profitability.
  • Monitor and control expenses.

Quality Control:

  • Inspect completed work to ensure quality standards are met.
  • Identify and address any quality issues.

Other duties as assigned


Qualifications:

  • Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity. 
  • Experience: Minimum 5 years of experience in automotive service management.
  • Education: High school diploma or equivalent.
  • Certifications: Valid driver's license.
  • Technical Knowledge: knowledge and experience with Reynolds & Reynolds DMS preferred.
  • Skills
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in automotive repair and maintenance procedures.
  • Strong organizational and time management skills.
  • Ability to work under pressure and meet deadlines.

Physical Requirements:

  • Ability to stand, walk, and sit for extended periods of time.
  • Ability to lift and carry heavy objects up to 50 pounds.
  • Ability to work in a noisy and sometimes dirty environment.
  • Ability to use hand tools and equipment.

Benefits of Working at Swickard:

  • Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities. 
  • Ongoing training and support 
  • Opportunities for continued personal and professional growth. 
  • We are an Equal Opportunity Employer and value diversity and inclusion at our company. 

Competitive benefits package: 

  • Insurance: medical, dental, vision, life and pet insurance 
  • Optional disability coverage 
  • 401k plan 
  • Paid Holidays 
  • PTO 

About Us:

  • We were founded in 2014 by Jeff Swickard in Wilsonville, OR. 
  • We’re a hospitality company that happens to sell cars, parts, and service. 
  • We are a team. Everyone plays a role in our success. 
  • Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work! 
  • Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more. 
  • We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News. 

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?  


To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.

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