Computer Support Specialist na One Florida Bank

Description

We have been voted one of the best companies to work for 5 years in a row, because we have developed a fun and inclusive culture that is at the forefront of how we operate. We only hire the best and most passionate talent and are proud to promote employees from within.

One Florida Bank was founded on the belief that when we work together, our goals are One. As a Florida-based bank, we are firmly rooted in our local communities, because building relationships one-on-one is the way business gets done. We are committed to knowing you personally, understanding your needs and goals, and providing the products and services that will support you along the way.

Deliver high quality technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

ESSENTIAL DUTIES

•  Apply your knowledge and exemplary customer service skills to resolve email and phone inquiries for desktop client and software and application systems support.
•  Document all inquiries, troubleshooting steps and resolutions.
•  Ensure the accurate and timely escalation and resolution of all inquiries.
•  Work with all lines of business to manage competing IT resource priorities.
•  Set up pc including installing encryption software and adding devices to the domain.
•  Install and trouble shoot software on computers and servers.
•  Troubleshoot PC issues with users related to network access, printers and peripherals.
•  Provide support for third party network management vendor as needed.

ROLES AND RESPONSIBILITIES

•  Proactively contribute to the enhancement of the user experience.
•  Be user centric and manage the relationship throughout the resolution process with regular end-user updates.
•  Support application systems in operation, including tasks related to identifying and troubleshooting of application and data issues, including resolution or escalation of issues.
•  Demonstrate discipline and process rigor.
•  Take ownership of your own development and drive excellence in your area of expertise.
•  Other related duties as assigned.

SUPERVISORY RESPONSIBILITIES

•  None.

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

•  Bachelor’s degree in information services or related field experience
•  Knowledge of financial products and core banking processes is preferred
•  1-3 years’ experience in a Technology support or in a Service Delivery role particularly in the financial sector is preferred.

Language and Interpersonal Skills

•  Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
•  Ability to communicate with all levels within the Company, extensive experience within the front-office space
•  Exemplary customer service, organizational and disciplined time management skills that render positive results
•  Highly disciplined, self-starter with the ability to multi-task and juggle competing priorities with an extreme level of detail, accuracy, confidentiality, diplomacy, and initiative.
•  Ability to effectively manage time as related to daily tasks and prioritize multiple demands in a high-pressure environment while maintaining professional demeanor
•  Ability to operate in a team environment to accomplish shared goals

Mathematical Skills

•  Ability to work with basic mathematical concepts
•  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situation

Reasoning Ability

•  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
•  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer and Office Equipment Skills

•  Strong Spreadsheet (Microsoft Excel) and Word processing software (Microsoft Word) skills
•  Other Microsoft Office desktop applications (Outlook, Teams, One Note, PowerPoint)
•  Copier/Scanner
•  Strong knowledge of Windows 10 and Windows-based operating systems

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  Sit or stand for extended periods
•  See to read small print or complex reports
•  Manually operate keyboard, mouse and other personal computing devices
•  Occasionally lift up to 50 pounds

CERTIFICATES, LICENSES, REGISTRATIONS

•  None

One Florida Bank supports a diverse workforce and is proud to have an engaged and inclusive culture that promotes equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. One Florida Bank conducts pre-employment background screening, credit checks and drug testing.

Should you have a disability and need assistance with the application process, please request a reasonable accommodation by contacting the HR Department. 

What about the benefits?

We recognize all Federal holidays every year and we offer highly competitive benefits such as:

• 100% employer paid Medical, Vision, Dental, STD, LTD and group life insurance for the employee only cost
• 401(k) Safe Harbor Match 
• Paid vacation and sick time plus 1 floating holiday
• Paid volunteer hours
• Wellness Program
• Shared leave program
• Paid Paternity Leave
• Tuition Assistance Program
• Pet Insurance
• Team Building activities