Concierge (Full Time, Temporary) - Seaboard Building na B-T WASHINGTON

Description

Seaboard is a historic 11-story mixed use building on Westlake Park in the heart of downtown Seattle. It is a block from the Westlake Link Light Rail Station and in the heart of the financial district. The building has 24 residences on floors 7 through 11, five commercial floors, and a ground floor. 

As the concierge, you are the eyes and ears of the building. Your ability to take ownership and pride in its appearance and how well the residents and tenants are served, is the primary focus. The concierge is responsible for maintaining a clean and welcoming environment, supporting the needs of tenants and residents, and promoting building security for the safety of both the residents and tenants. The concierge desk is staffed from 7 am to 9 pm daily. Learn more about this property here:

www.seaboardseattle.com

*This position is expected to last from  October 27th through December 16th 

Benefits/The Good Stuff

• Wage: $23-$26 hourly, DOE
• Schedule:  Friday and Saturday 3pm-9pm, Monday and Tuesday 7am-9pm 
• Hours per week: 40
• Employer Matched 401(K)
• PTO Plan, and Holidays
• $75 Monthly Cell Phone Stipend
• Community involvement
• Happy hours and team events
• Professional development

At Blanton Turner, we believe great results begin with hiring the very best professionals. Recently recognized as one of the 'Best Places to Work' by the Puget Sound Business Journal, BT manages a vibrant portfolio of residential and commercial properties throughout the Pacific Northwest. We pride ourselves on being a team of “Fun People” who thrive on executing big ideas and creating remarkable experiences. What does it mean to be a Fun Person? It’s all about empowering individuals to change the game and bring their authentic selves to work. We also ensure our team members are well-supported with 100% employer-paid health premiums and an employer matched 401k program, allowing everyone to live their best lives. At Blanton Turner, you’ll find a community that values uniqueness, fosters meaningful connections, and is committed to making work both enjoyable and impactful.

A Day in the Life

Customer Service

• Displays a warm friendly, professional greeting to all those entering the property. Answers telephone in friendly, professional manner. Maintains accurate records of service requests and status.
• Work proactively with business partners including all vendors and other personnel serving the property and its tenants.
• Responds promptly with accurate and thorough information according to the specific request. Arranges and confirms recreational, dining, and/or business activities.
• Maintains a file of services including transportation sources, accommodations, and referral contacts.
• Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.

Marketing and Leasing

• Have an up-to-date and comprehensive understanding of market trends and comparable properties.
• Assist in marketing the property by coordinating residents’, tenants', and/or visitors’ needs. Puts the customer first.

Tenant Retention

• Provide superior customer service at all times and continually review and improve customer service strategies.
• Maintain regular, effective communication with tenants.
• Perform regular community outreach to build networking relationships throughout the neighborhood.

Maintaining the Physical Asset

• Assist property team to prioritize, schedule and monitor daily activities, service requests, inspections and construction/improvement projects.

Administration

• Assist with day to day property management task to ensure a smooth-running building and happy tenants.
• Organize and maintain systems of documentation and ensure paperwork is complete, accurate, and submitted in a timely manner.
• Work independently without direction, complete follow through on all assignments, and identify projects in areas needing improvement.
• Maintain a clean, organized work area.
• Must communicate professionally, concisely, and accurately in person and in writing.
• Performs other duties as assigned.

Requirements

• Prior Front Desk, Concierge, customer service or other hospitality experience is required.
• Sales background preferred.
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor with a strong, professional customer service oriented attitude.
• Experience with Microsoft Office Suite desired.
• Strong knowledge of the surrounding area and recreational, hospitality and business related information.
• High school diploma or equivalent.