Dispatcher na Durham School Services

National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

 

Responsibilities:

• Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.
• Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time.
• Communicates all relevant details of driving assignments to drivers to ensure proper execution.
• Assist drivers with routing directions and directs them to perform special services when required.
• Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for part-time staff for violations of company policies.
• Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.
• Notifies District and building personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
• Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.
• Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
• Maintains high compliance to dispatch standard operating procedures.
• Handles customer concerns and requests for information in an expeditious and professional manner.
• Escalates unresolved issues to management as appropriate.
• Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
• Other duties as assigned

 

Company name is: Durham School Services

%3Cblockquote dir=%22ltr%22 style=%22margin-right: 0px;%22%3E%0A%3Cul%3E%0A%3Cli%3E%3Cspan style=%22font-size: small;%22%3EHigh school diploma or GED%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3EPrevious dispatch experience is preferred; %3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3EKnowledge of surrounding geographic area to ensure effective and efficient routing. %3C/span%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3EAbility to organize and prioritize time to balance conflicting demands related to customer care and dispatching.%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3EAbility to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal %26amp; telephone skills).%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3EAbility to read and interpret documents and instructions from customers and other team members%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3EAbility to perform work activities requiring cooperation and instruction%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3EAbility to function in a fast-paced environment, under substantial pressure%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3EAbility to work within the appropriate level of independence%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3EAbility to problem solve%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3EAbility to operate two-way and emergency radio systems%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3EAbility to use office machines (fax, scanner, copier, zip drive, telephone system)%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3EAbility to use Microsoft Office Program and computerized routing software.%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3EAbility to work independently%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3EAbility to read road and street maps%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3EAbility to keep organized and accurate records relating to overall dispatch and routing responsibilities%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3EBi-lingual abilities a plus %3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22font-family: Arial;%22%3E%26nbsp;%3C/p%3E%0A%3Cdiv%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3E%3C/span%3E%3C/div%3E%0A%3Cdiv%3E%0A%3Cp class=%22MsoNormal%22 style=%22mso-margin-top-alt: auto; line-height: 106%;%22%3E%3Ci%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;%22%3EWe offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.%26nbsp;%3C/span%3E%3C/i%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22line-height: 106%; font-family: Arial;%22%3E%3Ci%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;%22%3E%3C/span%3E%3C/i%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal;%22%3E%3Ci%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #333333;%22%3ENational Express has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. National Express is committed to promoting the protection and safeguarding of all children and passengers.%3C/span%3E%3C/i%3E%3Ci%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/i%3E%3C/p%3E%0A%3C/div%3E%0A%3Cdiv%3E%3Cspan style=%22font-size: 11pt;%22%3E%3Cspan style=%22line-height: 107%;%22%3E%3Cspan style=%22font-family: %27Calibri%27,sans-serif;%22%3E%3Ci%3EAt National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. %3C/i%3E%3C/span%3E%3C/span%3E%3C/span%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3E %3C/span%3E%3C/div%3E%0A%3C/blockquote%3E%0A%3Cdiv%3E%0A%3Cp style=%22margin-bottom: 11px; margin-left: 40px; ;font-family: Arial;%22%3E%3Cspan style=%22font-size: 11pt;%22%3E%3Cspan style=%22line-height: 107%;%22%3E%3Cspan style=%22font-family: %27Calibri%27,sans-serif;%22%3E%3Ci%3E%3Cspan style=%22background: white;%22%3E%3Cspan style=%22color: black;%22%3ENational Express LLC%26rsquo;s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer%3C/span%3E%3C/span%3E%3C/i%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin-bottom: 11px; margin-left: 40px; ;font-family: Arial;%22%3E%26nbsp;%3C/p%3E%0A%3Cp style=%22margin-bottom: 11px; margin-left: 40px; ;font-family: Arial;%22%3E%3Cspan style=%22font-size: 11pt;%22%3E%3Cspan style=%22line-height: 107%;%22%3E%3Cspan style=%22font-family: %27Calibri%27,sans-serif;%22%3E%3Ci%3EThe pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.%26nbsp;%3C/i%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3C/div%3E%0A%3Cblockquote dir=%22ltr%22 style=%22margin-right: 0px;%22%3E%0A%3Cdiv%3E%3Cb%3E%3Ci%3E%3Cspan style=%22color: black; font-family: Arial; font-size: small;%22%3E%26nbsp;%3C/span%3E%3C/i%3E%3C/b%3E%3C/div%3E%0A%3Cdiv%3E%3Cb%3E%3Ci%3E%3Cspan style=%22color: #ffffff; font-family: Arial; font-size: small;%22%3EKey Words%3C/span%3E%3C/i%3E%3C/b%3E%3Cspan style=%22font-family: Arial; font-size: small;%22%3E%3Cspan style=%22color: #ffffff;%22%3E : Dispatch, Dispatcher, Bus Dispatcher, Truck Dispatcher, Delivery Dispatcher, Transportation Dispatcher, Public Safety Dispatcher, Emergency Dispatcher, Radio Dispatcher, Station Dispatcher, Router, Route Writer, Route Planner, Trip Planner, Transportation Route Planner, School Bus Transportation, Student Transportation, Passenger Transportation, Public Transportation, Transit, CMF 88, 88M, 88N, 88Z%3C/span%3E%3Cspan style=%22color: black;%22%3E %3C/span%3E%3C/span%3E%3C/div%3E%0A%3Cdiv%3E%26nbsp;%3C/div%3E%0A%3Cdiv%3E%0A%3Cp style=%22margin-top: 0px; margin-bottom: 0px; ;font-family: Arial;%22%3E%3Cspan style=%22color: #ffffff; font-size: xx-small;%22%3ECompany name is: Durham School Services%3C/span%3E%3C/p%3E%0A%3C/div%3E%0A%3C/blockquote%3E Candidatar-se agora