NAAC Program Coordinator na EMS Management & Consultants

Description

Job Summary

The NAAC Program Coordinator is responsible for supporting the day-to-day administration of the NAAC certification programs. This includes providing outstanding customer service to program participants, maintaining accurate records, coordinating vendor relationships, supporting contract processing, and representing NAAC at industry events and tradeshows.

Major Responsibilities/Activities:

• Serve as the primary point of contact for NAAC participants and clients, providing responsive and professional customer service via phone, email, and online platforms.
• Support participants with account setup, login troubleshooting, renewals, and general program inquiries.
• Maintain accurate program records, certifications, and participant data.
• Coordinate with vendors and partners to ensure smooth program delivery and resolve issues as needed.
• Assist with contract administration, including preparing and reviewing standard contract templates.
• Generate reports, track program participation, and support compliance with internal quality standards.
• Provide administrative support for program operations, marketing efforts, and special projects.
• Represent NAAC at tradeshows and industry events, including occasional travel.
• Collaborate with the team to continuously improve processes and enhance the participant experience.
• Perform other duties as assigned. 

Requirements

Working Environment:

• The office environment is a controlled indoor setting with minimal exposure to adverse conditions. 
• Noise levels in the office are typically moderate and consistent with a standard office setting. 
• For employees approved to work in a hybrid or remote setting, a quiet, private workspace free from significant distractions is required to ensure productivity during work hours. 
• A reliable internet connection is required for hybrid/remote work. EMS|MC will provide necessary equipment, including a computer, monitor, keyboard, mouse and headset. 

Physical Requirements:

• Sitting: frequent and prolonged periods of sitting at a desk while working on a computer. 
• Communication: frequent and prolonged periods of speaking, listening, reading, and writing. 
• Fine motor skills: frequent use of hands for typing and operating a computer mouse.  
• Movement: occasional walking and climbing of stairs; limited bending, kneeling, lifting, and carrying of office-related items.  
• Lifting: Must be able to regularly lift, carry, and move boxes weighing up to 40 pounds as part of routine work responsibilities.
• Must be able to safely pack, handle, and move crates or shipping containers weighing up to 90 pounds in support of trade shows and related events.
• Travel: must be able to travel occasionally to attend required company meetings and Tradeshows

Employees must be able to perform the essential functions of this position. Reasonable accommodations will be provided to qualified individuals with disabilities as needed to support their ability to perform these essential functions. If you require an accommodation for this position or to participate in the application process, please contact HR at [email protected].

The responsibilities and duties outlined in this job description are not exhaustive and may be subject to change to meet the needs of the business. This job description is not an implied contract of employment and does not alter the at-will employment relationship.