Senior Robotics Quality Engineer na Omron USA

Work at OMRON!

Omron Robotics and Safety Technologies, Inc. (ORT) is a global leading provider of intelligent vision-guided robotics systems and services.  We develop social needs driven solutions for the global automation market. Our robotics systems provide unmatched performance and economic value throughout the production lifecycle, enabling customers to achieve precision, quality and productivity in their assembly, handling and packaging processes in a safer and greener environment.

We develop new electronics, mechanics and software for an exceptionally broad spectrum of robots – including autonomous mobile robots, articulated robots, parallel link robots, and more. Our product development teams have a passion for innovation, and a record of accomplishment of developing successful products for the global market, and revolutionize interaction between human and machine!

ORT is subsidiary of Omron Corporation, a $8 billion global technology company celebrating more than 90 years of success.

We are seeking a highly skilled and customer-centric Senior Robotics Quality Engineer to join our field robotics applications team. In this role, you will work alongside our Sales, Service, Manufacturing, and Engineering teams to identify quality related issues at our end customer’s site and work with the Manufacturing and Plant Quality team to provide initial responses, plan for containment, and identify root cause. Providing communication throughout the 8D process with the end customer and alerting the rest of the field robotics applications team of progress and any additional risk for other end customers.

Responsibilities:

A Senior Robotics Quality Engineer with an emphasis on warranty, reliability, customer service, and manufacturing experience functioning as a liaison between manufacturing and end customers, ensuring the performance, durability, and customer satisfaction of robotic systems. The responsibilities will include:

1. Field Quality & Reliability Management

• Oversee robot performance in the field, ensuring reliability and uptime meet expectations.
• Monitor failure trends, root cause analysis (RCA), and corrective actions (CAPA) for recurring issues.
• Develop and track key quality metrics (MTBF, MTTR, defect rates, etc.) to improve system performance.
• Lead failure mode and effects analysis (FMEA) for robotic components and systems.

1. Warranty & Claims Management

• Manage robotic warranty policies, claims, and service contracts to support customers and partners.
• Work closely with Robotics Applications Engineering and manufacturing teams to investigate warranty claims and ensure rapid resolution.
• Develop cost-reduction strategies for warranty claims by improving design, manufacturing, or service processes.

1. Customer Service & Support

• Act as a technical liaison between customers, engineering, and manufacturing teams to address field concerns.
• Provide on-site troubleshooting, diagnostics, and hands-on support for robotic systems.
• Establish customer feedback loops to drive product improvements and enhance the user experience.
• Train field service teams and end-users on best practices, maintenance, and troubleshooting.

1. Manufacturing & Supplier Quality Assurance

• Collaborate with manufacturing and suppliers to ensure quality control in production.
• Perform process audits, inspections, and quality assurance tests at manufacturing sites.
• Work with suppliers to improve component quality, reduce defects, and enhance supply chain reliability.

1. Root Cause Analysis & Continuous Improvement

• Lead 8D problem-solving processes, Six Sigma, or Lean methodologies to drive continuous improvement.
• Implement corrective and preventive actions (CAPA) to resolve recurring field issues.
• Work with engineering and R&D teams to refine product design based on field data.

1. Compliance & Safety Standards

• Ensure robotic systems comply with ISO 9001, ISO 10218, ANSI/RIA R15.06, OSHA, and other industry standards.
• Conduct safety audits and risk assessments to improve reliability and reduce warranty risks.

1. Documentation & Reporting

• Maintain detailed failure reports, warranty logs, and service records for internal and external stakeholders.
• Develop customer-facing service bulletins and internal quality improvement documentation.
• Present quality and reliability reports to leadership, making data-driven recommendations for improvement.

1. Cross-Functional Collaboration & Leadership

• Work closely with engineering, production, and service teams to drive quality initiatives.
• Lead customer issue resolution meetings, ensuring alignment across all departments.
• Develop and implement strategies to enhance field service efficiency and responsiveness.
• Share QA Issues and Tracking with other Global QA Field Managers and push design team to design future models based on this data and ultimately the Voice of the Customer.

Requirements:

• Bachelor's degree in engineering or a related technical field. Master’s degree preferred.
• 10+ years of experience in field quality with deep technical expertise in problem solving.
• Proven experience in quality engineering supporting manufacturing systems. A strong focus on customer needs, customer value generation and technical support.
• Must have proven experience in tracking quality, warranty, and reliability performance.
• Strong technical background with expertise in mechanical, electrical, software, and complex systems.
• Excellent communication and interpersonal skills, with the ability to effectively and assertively interact with customers, internal teams, and any other stakeholder.
• Ability to work independently and collaboratively in a fast-paced environment.
• Commitment to continuous improvement and exceeding customer expectations.
• To conform with U.S. export control regulations, applicant should be eligible for any required authorization from the U.S. Government.

Location: This is a field-based role with immediate need. Preferred location is in the Midwest United States. The role requires travel within 24 hours of notice to customer sites for fact finding, initial response from factory, administering Field Quality Issue Report to the factory, Tracking Issue through resolution and knowledge-sharing sessions, with an expected travel commitment of approximately 25% to 50%.

Don’t meet every single requirement? Studies have shown people are less likely to apply to jobs unless they meet every single qualification. At Omron, we are dedicated to building an inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

 Omron is an Equal Opportunity Employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The annual salary range for this role is $100,000.00 - $140,000.00 a year, however, base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.  This position is also eligible for an annual performance-based bonus program. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.