Senior Bilingual Customer Service Specialist – Online Branch na First National Bank of America
First National Bank of America · East Lansing, Estados Unidos Da América · Onsite
- Senior
- Escritório em East Lansing
First National Bank of America is seeking client-focused Senior Bilingual Customer Service Specialist with a servant’s heart to work in our Online Branch. This candidate will serve as a point of contact for clients over the phone to provide an exceptional service and sales support in both English & Spanish. This role ensures that the virtual branch delivers on service, sales, compliance, and operational excellence while fostering a high-performance culture. The ideal candidate will enjoy working in a goal-oriented and team-focused environment.
Schedule-Monday to Friday 12pm-9pm
Compensation includes an hourly wage and a shift premium for hours worked after 5:00 PM.
Responsibilities:
- Provide service in both English and Spanish
- Answer inquiries regarding checking, savings, CD’s, IRA’s, online banking and home equity products
- Resolve complex account issues and ensure client satisfaction including elevated calls
- Serve as a subject matter expert to team
- Foster a culture of accountability, collaboration, and client-first service
- Drive deposit, lending, and cross-sell growth through coaching
- Uncovering client needs and recommending suitable products
- Promote digital banking tools
- Ensure all transactions comply with bank policies, procedures, and regulatory standards (e.g., BSA, AML)
- Maintain accurate client records and follow up on pending documentation
Qualifications:
- Bilingual fluency (e.g., English & Spanish) – verbal and written
- Strong knowledge of deposit and consumer lending products
- Exceptional interpersonal, communication & leadership skills
- Experience with Jack Henry preferred
- Prior banking or financial services experience (minimum 1 year)
- Ability to quickly course correct and adapt in culture of change
Employee benefits
- Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
- Dental – Premiums as low as $0.00
- Vision – Low premium Plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
- Adjustable desks that can be raised or lowered to sit or stand
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
First National Bank of America is an Equal Opportunity Employer.
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