Starter Ranger na Fairfield Glade Resort

GENERAL JOB DESCRIPTION

As a Starter Ranger you will be an ambassador for FGCC by providing excellent guest service. This role is responsible for creating an exceptional experience for the golfers. This is done by providing prompt and courteous service, monitoring the pace of play and behavior of players on the course, promoting orderly play and enforcing the rules of the course

DUTIES AND RESPONSIBILITIES

Starter Duties:

•    Provide excellent customer service to all guests.

•    Confirm that each individual beginning on the course has checked in at the Pro Shop and ask how many holes they are playing, walking, or riding/observing.

•    Pair unpaired groups to form foursomes whenever possible.

•    Work with the Pro Shop to help players without a tee time pair up with groups that have less than a foursome.

•    Enforce the dress code, age restrictions, and no personal cooler rule.

•    Assign carts to golfers and record cart numbers assigned to specific individuals.  

•    Enforce the policy of two riders per cart.

•    Instruct players on cart operations, restrictions, and daily rules.

•    Maintain constant tee time intervals of 10 minutes off both 1 and 10 tees at all courses.

•    Help maintain the appearance of the driving range by replacing empty baskets and keeping the area clean in appearance.

•    Check with the Pro Shop for any updates such as ‘no shows’, cancellations, and additions to the tee sheet.

•    Coordinate with the Ranger throughout play and assume the responsibilities of a Ranger during the turn times.

•    All carts returning from the course to be sent out again are to be cleaned of all debris and sand bottles replaced with filled bottles.

•    Keep filled sand bottles ready for players to swap during their turn.

•    Handicap Flags are given ONLY with golf professional approval.  

Ranger Duties:

•    Provide excellent customer service to all guests.

•    Monitor the pace of play and work with the golfers who are behind to increase their pace and regain their proper position on the course. This may require you to ask players to skip a hole if they are holding up play.

•    When the course is full remind golfers to keep pace with the golfers directly in front of them.

•    Assist golfers with any cart problems.

•    Assist golfers with any medical problems.

•    Provide information to those with questions.

•    Enforce the dress code and cart regulations.

•    Take messages to players on the course.

•    Inform Pro Shop employees of any safety hazards on the course and any condition changes.

•    Other duties as assigned. 

EDUCATION AND EXPERIENCE 

•    High School Diploma or GED

•    Customer service experience 

•    Knowledge of golf etiquette and rules.  

REQUIRED SKILLS AND ABILITIES

•    Excellent verbal and written communication skills.

•    Excellent interpersonal and customer service skills.

REQUIRED LICENSES AND/OR CERTIFICATES

•    N/A

PHYSICAL REQUIREMENTS

•    Prolonged periods of walking and standing for extended periods of time.

•    Must be able to lift 25 pounds at a time (more with assistance)

HOSPITALITY EXPERIENCE

Our goal is to provide excellent guest service to our members, guests, team members and vendors at all times.  Team members are expected to follow company established Hospitality Standards when dealing with others.  Everyone should feel welcome, have a positive and entertaining experience, and be encouraged to return.