- Senior
- Escritório em Plano
Why work with us?
Proven people.
Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.
Proven process.
Our approach to staffing isn’t just a little bit different; it’s a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.
By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.
Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.
Proven results.
More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.
- 95% client satisfaction rate – measures client satisfaction vs. expectations.
- Our clients have worked with us for over 10 years, on average.
- BTI Solutions counts 4 Global Telecommunication companies as clients.
- Client referrals are BTI Solutions’ largest source of new clients.
- Google Review 4.4, Facebook Review 4.8
Responsibilities:
- Process assigned customs entry documents and related filings accurately and in a timely manner, including ISF and Customs Entry filing
- Maintain and update customer/importers profiles
- Determine and track duties and taxes payable; process payments on behalf of clients
- Handle accounting processes as they apply to CHB including the issuance of invoices to customers or overseas offices as well as the processing of payment requisitions
- Ensure maximum customer service satisfaction through interaction with clients and other company business units; provide timely responses to customer inquiries and status requests
- Notify management of any customer complaints or entry discrepancies and provide suggestions to resolve issues
- Review and distribute documentation to ensure regulatory compliance of participating government agencies
- Interact with Customs and other government agencies as needed
- Adhere to regulatory compliance and procedures/productivity standards
- Support other team members with accounts and workload on day-to-day operations
- Assist with the creation of client SOPs
- Other duties as requested
Requirements/Qualifications:
- 5+ years of Entry Writing experience for the Senior Staff
- 5+ years of Logistics, Freight, International Transportation, and Customs related experience
- High School Diploma or GED required; Bachelor Degree preferred
- Ability to identify when escalation is needed to find a resolution on an existing problem
- Ability to work in a fast paced environment
- Ability to do multi-task to ensure daily brokerage operations are successfully completed
- Ability to create and maintain professional relationships with customers
- Possess excellent written and verbal communications and analytical skills
- Possess strong cross-functional teamwork, collaboration and interpersonal skills
- Detail oriented
- Knowledge of US Customs and other Government Agency Requirements
- Proficient in Microsoft Office: especially Excel, Word, PowerPoint, Outlook
